At a Glance
- Tasks: Manage key customer accounts and ensure smooth order processing from enquiry to delivery.
- Company: Join a major international organisation in Hull with a vibrant team culture.
- Benefits: Competitive salary up to £40,000 and opportunities for career growth.
- Other info: Diverse workplace that values uniqueness and expertise.
- Why this job: Take ownership of customer relationships and make a real impact in a dynamic environment.
- Qualifications: Fluent in German and experienced in customer or account management.
Are you fluent in German and experienced in managing key customer accounts, customer orders and long-term business relationships? I'm working exclusively on an opportunity with a major international organisation in the Hull area that is looking to appoint an experienced German Speaking Customer Service & Key Account Representative. This is far more than a traditional customer service role. You'll take ownership of key customer relationships and manage customer orders from initial enquiry through to delivery and invoicing, working closely with internal sales, logistics and supply chain teams.
The role
- Act as a key day-to-day contact for German-speaking customers.
- Manage customer orders accurately from initial enquiry through to delivery and invoicing.
- Develop and maintain strong relationships with key customer accounts.
- Coordinate customer requirements and ensure a consistently high level of service.
- Work closely with Sales, Logistics and other internal teams to resolve issues quickly.
- Maintain accurate customer and order information within internal systems.
- Proactively manage customer expectations and build strong long-term relationships.
What we're looking for
- Fluent German, with the confidence to hold professional conversations with customers.
- Excellent written and spoken English.
- Previous experience within customer management or account management.
- Strong Key Account Management experience.
- Experience managing customer orders and ongoing business relationships.
- Excellent communication and relationship-building skills.
- Strong attention to detail and the ability to manage multiple priorities.
- A proactive, self-motivated approach.
- Experience using SAP and Microsoft Office would be highly advantageous.
- Experience within manufacturing, logistics, supply chain, export, international order management or a similar environment would be particularly relevant.
Salary
Up to £40,000 depending on experience.
This is an excellent opportunity to join a large, established international organisation in a highly visible customer-facing role with genuine responsibility for key accounts and international customer relationships.
Interested? Apply today or contact Naomi Coates at Winsearch for a confidential conversation.
German Speaking Customer Service & Key Account Representative in Kingston upon Hull employer: Winsearch
Join a leading manufacturer in Wigan as a QC Lab Technician and be part of a dynamic team dedicated to ensuring the highest quality standards in polymers and synthetic resins. With a strong commitment to employee growth, we offer comprehensive benefits including healthcare coverage after probation, a company pension scheme, and a supportive work culture that values safety and collaboration. This role not only provides an opportunity to enhance your technical skills but also allows you to contribute meaningfully to our quality control processes in a thriving industrial environment.
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Customer Service & Key Account Representative in Kingston upon Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Winsearch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Winsearch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German Speaking Customer Service & Key Account Representative in Kingston upon Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Winsearch:Your cover letter is your chance to shine! Tell us why you want to work at Winsearch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Winsearch!
How to prepare for a job interview at Winsearch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
