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- Tasks: Deliver top-notch customer service and coordinate between customers and logistics teams.
- Company: Join a diverse team at Winsearch, a leading recruitment agency.
- Benefits: Earn £12.93 per hour with potential for contract extension.
- Other info: Dynamic role with opportunities to grow and make an impact.
- Why this job: Be the vital link in ensuring smooth deliveries and customer satisfaction.
- Qualifications: Strong customer service experience and knowledge of logistics required.
The predicted salary is between 27000 - 27000 £ per year.
Do you have strong customer service experience and a background in logistics or warehousing? This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.
In this role, you'll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You'll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed.
Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date. Monitoring delivery progress, liaising with planners and warehouses to track ETA's and proactively update customers. Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
- Customer service experience is essential
Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in Immingham employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in Immingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a quick pitch about your customer service experience and how it relates to logistics. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Be proactive! Follow up on applications or interviews with a thank-you note or a quick email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to check our website regularly for new job postings! We’re always updating our listings, and you might just find the perfect role waiting for you.
We think you need these skills to ace Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in Immingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your background in logistics or warehousing aligns with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out other opportunities while you’re there!
How to prepare for a job interview at Winsearch
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond to meet customer needs, especially in logistics or warehousing. This will show that you understand the role and can deliver the high standard of service they’re looking for.
✨Familiarise Yourself with Logistics
Since this role involves coordination between customers and warehouse teams, it’s crucial to have a good grasp of logistics terminology and processes. Do some research on common challenges in delivery and stock management, so you can speak confidently about how you would handle them.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a delayed delivery or an unhappy customer. Prepare a few scenarios in advance, outlining your thought process and the steps you would take to resolve the issue effectively.
✨Show Off Your Data Skills
Since the job involves capturing and recording data for KPI reporting, be ready to discuss any experience you have with data management systems. Highlight your attention to detail and how you ensure accuracy in your work, as this will be key to success in the role.