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- Tasks: Deliver top-notch customer service and coordinate between customers and logistics teams.
- Company: Join a prestigious client in Immingham with a strong focus on teamwork.
- Benefits: Earn £12.93 per hour with potential for extension and valuable experience.
- Other info: Diverse workplace that values unique talents and offers growth opportunities.
- Why this job: Make a real difference by ensuring smooth deliveries and excellent customer satisfaction.
- Qualifications: Strong customer service skills; logistics experience is a plus.
The predicted salary is between 25000 - 27000 £ per year.
Do you have strong customer service experience and a background in logistics or warehousing? This could be a great opportunity for you. I'm currently working with a prestigious client based in Immingham to recruit for a role within their Business and Operations team. This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.
In this role, you'll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You'll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed. Maintaining accurate systems and documentation will also be an important part of the role.
Main duties:
- Managing daily customer communications, ensuring all queries, updates, and call-offs are acknowledged and actioned promptly.
- Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date.
- Preparing and processing delivery and returns documentation in line with customer requirements.
- Monitoring delivery progress, liaising with planners and warehouses to track ETA's and proactively update customers.
- Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
You will need:
- Customer service experience is essential
- Logistics or warehouse experience is highly desirable
- Confident communication skills
- Good attention to detail
Customer Service Coordinator in Immingham employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Immingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled customer queries or managed logistics challenges in the past. This will help you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Coordinator in Immingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any logistics or warehousing background. We want to see how your skills match the role, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and responsibilities in previous roles. We appreciate a well-structured application that’s easy to read!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your confident communication skills. Whether it’s through your writing style or the way you present your experiences, let us see how you can effectively convey information.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Don’t miss out on this opportunity!
How to prepare for a job interview at Winsearch
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled customer queries and resolved issues in the past. This will show that you understand the importance of clear communication and can deliver high standards.
✨Logistics Knowledge is Key
Since this role involves logistics and warehousing, it’s a good idea to familiarise yourself with basic logistics concepts. Be prepared to discuss any relevant experience you have in this area, as it will demonstrate your ability to coordinate effectively between customers and warehouse teams.
✨Attention to Detail Matters
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy in documentation and data management. Share strategies you use to maintain precise records and how this has positively impacted your previous roles.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use for tracking deliveries, or how success is measured in this role. It shows you're genuinely interested and engaged with the position.