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- Tasks: Deliver top-notch customer service and coordinate between customers and logistics teams.
- Company: Join a prestigious client in Immingham with a focus on teamwork and excellence.
- Benefits: Earn £12.93 per hour with potential for extension and valuable experience.
- Other info: Diverse workplace that values uniqueness and offers growth opportunities.
- Why this job: Make a real difference by ensuring smooth deliveries and happy customers.
- Qualifications: Strong customer service skills; logistics experience is a plus.
The predicted salary is between 27000 - 27000 £ per year.
Do you have strong customer service experience and a background in logistics or warehousing? This could be a great opportunity for you. I'm currently working with a prestigious client based in Immingham to recruit for a role within their Business and Operations team. This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.
In this role, you'll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You'll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed. Maintaining accurate systems and documentation will also be an important part of the role.
Main duties:
- Managing daily customer communications, ensuring all queries, updates, and call-offs are acknowledged and actioned promptly.
- Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date.
- Preparing and processing delivery and returns documentation in line with customer requirements.
- Monitoring delivery progress, liaising with planners and warehouses to track ETA's and proactively update customers.
- Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
You will need:
- Customer service experience is essential.
- Logistics or warehouse experience is highly desirable.
- Confident communication skills.
- Good attention to detail.
Locations
Customer Service Coordinator in Immingham, North East employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Immingham, North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of roles that might be perfect for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Coordinator in Immingham, North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any logistics or warehousing background. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of communication, it’s important to demonstrate your confident communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve effectively communicated with customers in the past.
Attention to Detail is Key: This position requires a keen eye for detail, especially when it comes to maintaining accurate systems and documentation. Make sure your application is free from typos and errors, and consider mentioning any specific experiences where your attention to detail made a difference.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company there. We can’t wait to see your application!
How to prepare for a job interview at Winsearch
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled customer queries and resolved issues in the past. This will show that you understand the importance of clear communication and can deliver a high standard of service.
✨Logistics Knowledge is Key
Since this role involves logistics and warehousing, it’s a good idea to familiarise yourself with basic logistics concepts. Think about any relevant experience you have and be prepared to discuss how you’ve coordinated deliveries or managed stock in previous roles.
✨Attention to Detail Matters
In this position, maintaining accurate systems and documentation is crucial. During the interview, highlight your attention to detail by discussing how you ensure accuracy in your work. You might even want to mention any tools or methods you use to keep things organised.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage multiple customer communications or track delivery progress. Practising your responses will help you feel more confident and articulate during the interview.