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- Tasks: Deliver top-notch customer service and coordinate between customers and logistics teams.
- Company: Join a diverse team at Winsearch, a leading recruitment agency.
- Benefits: Earn £12.93 per hour with potential for contract extension.
- Other info: Dynamic role with opportunities to grow and make an impact.
- Why this job: Be the vital link in ensuring smooth deliveries and customer satisfaction.
- Qualifications: Strong customer service experience and knowledge of logistics required.
The predicted salary is between 27000 - 27000 £ per year.
Do you have strong customer service experience and a background in logistics or warehousing? This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.
In this role, you'll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You'll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed.
Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date. Monitoring delivery progress, liaising with planners and warehouses to track ETA's and proactively update customers. Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
- Customer service experience is essential
Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary)
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or resolved issues in the past. This will help you stand out as a candidate who can deliver high standards of service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your background in logistics or warehousing aligns with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like you’ll be doing in the role. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company!
How to prepare for a job interview at Winsearch
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer, especially in logistics or warehousing. This will show that you understand the importance of clear communication and timely updates.
✨Familiarise Yourself with Logistics
Since this role involves coordination between customers and warehouse teams, it’s crucial to have a good grasp of logistics terminology and processes. Do some research on common challenges in delivery management and be ready to discuss how you would handle them.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a delayed delivery or an unhappy customer. Practise your responses so you can demonstrate your problem-solving skills and ability to keep customers informed and satisfied.
✨Show Your Data Skills
This role involves maintaining stock and transport management systems, so be prepared to talk about your experience with data entry and reporting. Highlight any tools or software you’ve used in the past, and be ready to explain how you ensure accuracy in your work.