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- Tasks: Deliver top-notch customer service and coordinate between customers and logistics teams.
- Company: Join a diverse team at Winsearch, a leading recruitment agency.
- Benefits: Earn £12.93 per hour with potential for contract extension.
- Other info: Dynamic role with opportunities to grow and learn in a supportive environment.
- Why this job: Make a real difference in customer satisfaction and logistics efficiency.
- Qualifications: Strong customer service experience is a must.
The predicted salary is between 27000 - 27000 £ per year.
Do you have strong customer service experience and a background in logistics or warehousing? This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.
In this role, you'll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You'll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed.
Key responsibilities include:
- Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date.
- Monitoring delivery progress, liaising with planners and warehouses to track ETA's and proactively update customers.
- Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
Customer service experience is essential.
Customer Service Coordinator (Contract, Temporary) employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Contract, Temporary)
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or logistical challenges in the past. Real-life stories can make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Coordinator (Contract, Temporary)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your background in logistics or warehousing aligns with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like you’ll be doing in the role. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out other opportunities while you’re there!
How to prepare for a job interview at Winsearch
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer, especially in logistics or warehousing. This will show that you understand the role and can deliver the high standard of service they’re looking for.
✨Familiarise Yourself with Logistics
Since this role involves coordination between customers and warehouse teams, it’s crucial to have a good grasp of logistics terminology and processes. Do some research on common challenges in delivery and stock management, so you can speak confidently about how you would handle them.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a delayed delivery or an unhappy customer. Prepare a few scenarios in advance, focusing on your problem-solving skills and how you ensure clear communication throughout the process.
✨Show Your Data Skills
This role involves capturing and recording data for KPI reporting and invoicing. Be ready to discuss any experience you have with data management systems. If you’ve used any software for tracking deliveries or managing stock, mention it and explain how it helped improve efficiency.