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- Tasks: Provide world-class customer service and resolve queries in a dynamic environment.
- Company: Join a leading manufacturing organization that values diversity and talent.
- Benefits: Enjoy a hybrid work model with flexible hours and potential for permanent placement.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact.
- Qualifications: Customer service experience is a plus; must be IT literate and have good communication skills.
- Other info: Opportunity for growth into live chat and social media roles.
Customer Service Advisor Worcester (Hybrid) £12.06 per hour Temporary Ongoing Contract 40 hour working week 1 hour unpaid lunch working 5 days from 7 Monday to Friday 7am to 4pm, 8am to 5pm, 8.30am to 5.30pm or 9.00 to 6.00pm, Saturday 8am to 5pm, Sunday 9am to 12 pm. Customer Service Advisor The Role You will work a 5 week rotation with 2 Saturdays and 1 Sunday in every 5 (not on same weekend). The overall purpose of the role is to provide ‘World Class’ Customer Service and effectively achieve the following core responsibilities… To aid accessibility allowing us to answer all customer interactions presented to the business To work in-line with our company ethos “Warming lives, protecting our future” Multi-Channel approach to customer interactions Capturing, maintaining and ensuring the quality of customer data is met adhering to GDPR Handling all relevant customer interactions Advising customers on the best services available Booking appointments for maintenance and repairs Remote Troubleshooting utilising problem solving skills and persuasive communication Resolving customer queries and complaints Providing technical advice Ordering literature Mailbox training with the potential to progress into Live Chat & Social Media Contributing to the overall performance of the team Achieving and maintaining both individual and departmental targets Customer Service Advisor The Candidate You will have the following skills, experiences and attributes… Experience in a customer service role / environment would be advantageous The candidate must be IT literate, with good numeric and written skills. They must be personable to allow them to communicate with people of all levels and quick thinking within a pressurised environment Quick thinking and able to problem solve/use own initiative Flexible with excellent attendance and punctuality The candidate will be customer orientated, reliable, and dedicated and self-motivated with the ability to cope under high-pressured conditions in order to achieve collective team and individual targets. GCSE (or equivalent) in Maths and English, grade C and above are desirable Customer Service Advisor The Company Our client is a leading world class manufacturing organisation and the customer service department provides a vital link between the company and the public. This is a long term temporary opportunity with potential for strong candidates to achieve a permanent role. Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant – April Bryan – (url removed) ComH Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) /> Many Thanks
Customer Service Advisor employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's ethos, 'Warming lives, protecting our future'. This will help you align your responses during the interview and demonstrate that you understand and value their mission.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you successfully resolved customer issues or improved customer satisfaction, as this will showcase your problem-solving skills.
✨Tip Number 3
Since the role involves a multi-channel approach, practice how you would handle customer interactions across different platforms. Be ready to explain how you would adapt your communication style for each channel.
✨Tip Number 4
Highlight your flexibility and ability to work under pressure. Share examples of how you've managed tight deadlines or high-pressure situations in the past, as this is crucial for success in this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the core responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasize any previous customer service experience you have, especially in high-pressure environments. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively with customers.
Showcase Your Skills: Make sure to mention your IT literacy, numeric and written skills, and flexibility. These are key attributes for the role, so provide examples of how you've used these skills in past positions.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company’s ethos. Explain why you want to work as a Customer Service Advisor and how you can contribute to their mission of 'Warming lives, protecting our future.'
How to prepare for a job interview at Winsearch
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific examples where you provided exceptional service, resolved complaints, or went above and beyond for a customer.
✨Demonstrate Problem-Solving Skills
Since the role requires quick thinking and problem-solving, think of scenarios where you successfully handled difficult situations. Practice articulating your thought process clearly during the interview.
✨Familiarize Yourself with the Company Ethos
Understand the company's ethos of 'Warming lives, protecting our future.' Be ready to explain how you can embody this in your role as a Customer Service Advisor.
✨Prepare for Multi-Channel Interaction Questions
The job involves various customer interaction channels. Prepare to discuss your experience with different communication methods, such as phone, email, and chat, and how you adapt your approach for each.
