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- Tasks: Manage customer queries and ensure excellent service in a fast-paced environment.
- Company: Leading manufacturing business in Trafford Park with a supportive culture.
- Benefits: Free on-site parking, close to amenities, and potential for hybrid working.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong written communication skills required.
- Other info: Immediate start available with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor Manchester-Trafford Park Monday-Friday 8:30am – 4:30pm (Potential for hybrid working once fully trained) You must be available for an immediate start Temporary-Ongoing Contract Winsearch is proud to be working with a leading manufacturing business in Trafford Park to recruit an experienced Customer Service Advisor on a temporary ongoing basis. In this role, you\’ll be responsible for managing multiple customer mailboxes, responding to queries efficiently, and ensuring every customer receives excellent service. Strong written communication and multitasking skills are essential. Key Responsibilities Customer Service Advisor Respond promptly and professionally to customer queries via email. Investigate and resolve issues such as missing orders, delivery discrepancies, and pricing errors. Manage and categorise a busy shared mailbox to ensure queries reach the correct team. Maintain accurate records and update systems as required. Use Microsoft Outlook and Excel daily to support communication and reporting. About You Customer Service Advisor Previous Customer Service experience is essential. Confident managing multiple shared inboxes and prioritising responses. Strong written communication skills with the ability to compose clear, professional emails. Proficient in Microsoft Office, especially Outlook and Excel. Organised, reliable, and able to work independently. Benefits -Free on-site parking -Close to local amenities -Potential for hybrid working once fully trained Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant – Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) /> Many Thanks
Customer Service Advisor employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us articulate our problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare questions for the interviewer! Asking about team dynamics or training opportunities shows that we’re keen to engage and grow within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our applications and any updates directly from there.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Tailor Your Application: Take a moment to customise your application for the Customer Service Advisor position. Highlight your previous experience in customer service and how it relates to managing multiple inboxes and resolving queries efficiently.
Be Organised: Demonstrate your organisational skills in your application. Mention any tools or methods you use to keep track of tasks and manage your time effectively, especially when dealing with busy shared mailboxes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t miss out!
How to prepare for a job interview at Winsearch
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and how to handle them. This will help you answer questions confidently and show that you're ready to tackle the job.
✨Show Off Your Communication Skills
Since strong written communication is key for this role, practice writing clear and professional emails. You might even want to prepare a few examples of how you've resolved customer queries in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Be Ready to Multitask
In the interview, be prepared to discuss how you manage multiple tasks at once. Think of specific examples where you've successfully juggled different responsibilities, especially in a busy environment. This will highlight your organisational skills and reliability.
✨Familiarise Yourself with Microsoft Office
Since you'll be using Outlook and Excel daily, brush up on your skills with these tools. If you can, mention any relevant experience you have with them during the interview. This shows that you're not just a great communicator but also tech-savvy and ready to hit the ground running.