At a Glance
- Tasks: Support customers by handling queries and processing orders efficiently.
- Company: Join a dynamic team in Wakefield focused on customer experience.
- Benefits: Earn £14.00 per hour with ongoing training and development opportunities.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Make a real difference in customer journeys while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
Location: Wakefield
Hours: 37 hours per week
Monday - Thursday: 8:30am - 4:30pm
Friday: 8:30am - 4:00pm
Pay Rate: £14.00 per hour
Temporary ongoing
About the Role
We are currently recruiting for a Customer Experience Agent to join a busy and supportive team based in Wakefield. This role would suit someone who is highly organised, detail-oriented, and confident working in a fast-paced customer-focused environment. The successful candidate will play a key role in supporting the customer journey by ensuring orders, queries, and communications are handled accurately and efficiently while delivering a high standard of customer service.
Key Responsibilities
- Handle incoming calls, emails, web chats, and customer queries in a professional and efficient manner
- Process and expedite customer orders while liaising with transport teams to provide accurate delivery updates
- Communicate with internal departments regarding urgent customer requests
- Take ownership of customer queries and ensure customers are regularly updated until resolution
- Accurately capture and maintain customer information using CRM systems
- Provide support to customers using online systems and websites
- Respond to electronic communications within agreed service level agreements (SLAs)
- Ensure customer orders are processed correctly to avoid duplication and delays
- Log customer queries, complaints, and follow-ups accurately within internal systems
- Prioritise workload effectively, including inbox management, reporting, and administrative tasks
- Recommend suitable delivery options to customers in line with company policies and procedures
- Maintain up-to-date knowledge through ongoing training and development opportunities
- Build effective working relationships with both internal departments and external customers
Key Working Relationships
You will work closely with:
- Customers
- Customer Experience Team Manager
- Warehouse and transport teams
- Drivers
- IT support teams
- Procurement
- Sales and marketing teams
- Stock control and quality departments
Requirements
- NVQ Level 2 in English and Mathematics, or equivalent experience
- Previous experience in a customer service or order management environment
- Strong understanding of customer care principles and service delivery
- Ability to prioritise workload, multitask, and work under pressure
- Strong IT skills, including Microsoft Office applications
- Experience using CRM systems
- Ability to work independently and meet deadlines
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving skills
What We're Looking For
- A proactive and organised individual
- Strong attention to detail
- Ability to remain calm under pressure
- A team player with a positive and professional attitude
- Someone who takes ownership and delivers excellent customer service
Customer Experience Advisor employer: Winsearch
Join our dynamic team in Wakefield as a Customer Experience Advisor, where we prioritise a supportive work culture that values your contributions and fosters professional growth. Enjoy a competitive pay rate of £14.00 per hour, alongside ongoing training opportunities to enhance your skills in a fast-paced, customer-focused environment. We celebrate diversity and encourage individuals from all backgrounds to apply, making our workplace not just a job, but a community dedicated to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your verbal and written skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Your Organisational Skills:As a Customer Experience Advisor, being organised is key! Share examples of how you've managed multiple tasks or prioritised workloads in previous roles. This will show us that you can thrive in our fast-paced environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Winsearch
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Advisor. Familiarise yourself with handling customer queries, processing orders, and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to take ownership of customer queries and deliver excellent service, which is crucial for this position.
✨Practice Effective Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle specific customer scenarios. This will help you feel more at ease during the actual interview.
✨Be Ready to Discuss Teamwork
The job requires collaboration with various teams, so be prepared to discuss your experience working in a team environment. Share examples of how you've built effective working relationships and contributed positively to team dynamics. This will show that you're a team player who can thrive in a supportive setting.
