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- Tasks: Deliver top-notch customer service and coordinate between customers and logistics teams.
- Company: Join a prestigious client in Immingham with a focus on teamwork and growth.
- Benefits: Earn £12.93 per hour with potential for extension and valuable experience.
- Other info: Diverse workplace that values unique talents and offers career development.
- Why this job: Be the key link in ensuring smooth deliveries and customer satisfaction.
- Qualifications: Strong customer service skills and logistics experience preferred.
The predicted salary is between 27000 - 28000 £ per year.
Do you have strong customer service experience and a background in logistics or warehousing? This could be a great opportunity for you. I'm currently working with a prestigious client based in Immingham to recruit for a role within their Business and Operations team. This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.
In this role, you'll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You'll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed. Maintaining accurate systems and documentation will also be an important part of the role.
Main duties:
- Managing daily customer communications, ensuring all queries, updates, and call-offs are acknowledged and actioned promptly.
- Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date.
- Preparing and processing delivery and returns documentation in line with customer requirements.
- Monitoring delivery progress, liaising with planners and warehouses to track ETA's and proactively update customers.
- Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
You will need:
- Customer service experience is essential.
- Logistics or warehouse experience is highly desirable.
- Confident communication skills.
- Good attention to detail.
Customer Service Coordinator in Bath employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer service and logistics. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can give you an edge over other candidates.
We think you need these skills to ace Customer Service Coordinator in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any logistics or warehousing background. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of communication, it’s important to demonstrate your confident communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve effectively communicated with customers in the past.
Attention to Detail is Key: We’re looking for someone who pays attention to detail, so make sure your application is free from typos and errors. Double-check your documents before submitting them to show us that you can maintain accuracy—just like you would in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out other opportunities while you’re there!
How to prepare for a job interview at Winsearch
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled customer queries and resolved issues in the past. This will show that you understand the importance of clear communication and can deliver high standards.
✨Logistics Knowledge is Key
Since this role involves logistics and warehousing, it’s a good idea to familiarise yourself with basic logistics concepts. Think about any relevant experience you have and be prepared to discuss how you can apply that knowledge to ensure efficient delivery planning and tracking.
✨Attention to Detail Matters
In this role, maintaining accurate systems and documentation is crucial. During the interview, highlight your attention to detail by discussing how you’ve successfully managed data or documentation in previous roles. This will demonstrate your ability to keep everything organised and up to date.
✨Practice Your Communication Skills
As a key point of coordination, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to queries and updates on the spot.