At a Glance
- Tasks: Build strategic partnerships with mission-driven organisations to optimise AI deployment for social impact.
- Company: Join Anthropic, a leader in creating safe and beneficial AI systems.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Fluency in additional languages is a bonus; visa sponsorship available.
- Why this job: Be a pioneer in the AI for good movement and make a real difference.
- Qualifications: 5+ years in customer-facing roles, preferably in mission-driven sectors.
The predicted salary is between 165000 - 195000 £ per year.
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
Join Anthropic’s Customer Success team as an EMEA Based Customer Success Manager supporting our Beneficial Deployments initiatives. In this role, you’ll apply enterprise-grade customer success practices to partnerships with mission-driven organizations. Anthropic’s Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organizations across education, public health, life sciences, economic mobility, and more. As the dedicated Customer Success Manager, you’ll be the strategic partner and trusted advisor across EMEA – helping them harness Claude’s full potential of all our Claude capabilities – API, Claude for Enterprise, and Claude Code to amplify their social impact across program delivery, research, fundraising, and operations.
You’ll develop genuine partnerships with organizations, gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your social impact expertise, business acumen, and technical knowledge, you’ll serve as a strategic advisor throughout their journey—helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique constraints of the social sector.
Your role focuses on helping nonprofit organizations scale their AI adoption effectively, implement change management strategies suited to mission-driven cultures, optimize use cases for maximum social impact, and demonstrate value that supports continued investment and expansion. As one of our early CSMs in EMEA, you’ll be a pioneer – helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You’ll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.
Responsibilities
- Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives, identifying opportunities for optimization and expanded AI deployment.
- Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions.
- Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer.
- Monitor usage patterns and proactively drive adoption—identifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows.
- Create and maintain customer enablement resources —identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio.
- Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs.
- Document and quantify value realized through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI.
- Own the partnership experience across the organization's lifecycle—managing comprehensive account and success plans grounded in the organization's mission and social impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organization and Anthropic.
You may be a good fit if you have:
- 5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar), with preference for experience supporting mission-driven organizations or working at the intersection of technology and public good—including nonprofits, foundations, educational institutions, government agencies, or social impact programs.
- Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each.
- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
- Experience explaining and demonstrating technical products to various audiences.
- Strategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plans.
- Strong cross-functional collaboration skills with ability to advocate effectively for customer needs.
- Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society.
- A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality. You are a true team player.
- (Bonus) Fluency in French, German, Spanish or Italian.
Annual Salary
The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. £165,000 — £195,000 GBP.
Logistics
- Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience.
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.
- Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position.
- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
- Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
Customer Success Manager, Beneficial Deployments, EMEA in London employer: WinsAbove
At Anthropic, we pride ourselves on being an exceptional employer, fostering a collaborative and innovative work culture that prioritises social impact through AI. Our EMEA-based Customer Success Manager role offers unique opportunities for professional growth, as you will be at the forefront of building strategic partnerships with mission-driven organisations, all while enjoying a supportive environment that values autonomy and encourages continuous learning. With competitive compensation and a commitment to ethical AI development, joining our team means contributing to meaningful change in society.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Beneficial Deployments, EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WinsAbove. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WinsAbove before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Beneficial Deployments, EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WinsAbove:Your cover letter is your chance to shine! Tell us why you want to work at WinsAbove specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WinsAbove!
How to prepare for a job interview at WinsAbove
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
