At a Glance
- Tasks: Be a strategic advisor, helping top clients deploy Asana for AI coordination.
- Company: Join a leading tech company at the forefront of AI and collaboration.
- Benefits: Competitive salary, mental health support, career coaching, and flexible work options.
- Other info: Dynamic role with opportunities for growth and travel.
- Why this job: Make a real impact in the future of work with innovative technology.
- Qualifications: 8+ years in SaaS Customer Success, strong relationship management skills.
The predicted salary is between 70000 - 90000 £ per year.
This is a fixed term role with a duration period of August 2026 - August 2027. The Asana Customer Success Team is at the forefront of the next industrial revolution: helping the world’s most sophisticated organizations deploy Asana as the system for human + AI coordination at scale. As a Customer Success Manager for UK & Ireland, you are not just managing software; you are a strategic advisor helping our largest customers deploy Asana as the definitive system for AI coordination. You will lead the charge in building durable adoption and driving measurable business outcomes that define the future of work.
Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. You’ll exemplify an empathetic, customer-centric perspective to the entire Asana team. This role will be a parental leave for a 12 months contract, to partner with customers in our UKI market, based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.
What you’ll achieve:
- Drive AI-First Adoption + Value Realization: Move beyond tactical support to become a trusted advisor on the collaborative work management space and AI operationalization.
- Orchestrate Executive Relationship Management: Own high-stakes relationships across all organizational tiers, acting as a trusted advisor to C-Suite stakeholders on collaborative work management and the integration of Human + AI coordination.
- Architect Strategic Success Planning: Partner with customers to design AI adoption roadmaps and Success Plans that align technical implementation with measurable business outcomes and strategic KPIs.
- Manage Lifecycle Execution & Enablement: Drive the end-to-end customer journey, delivering value through complex change management, AI governance frameworks, workflow optimization, and business reviews.
- Execute Commercial Strategy & Growth: Collaborate with Sales to engineer strategic account plans, securing renewals and identifying high-value expansion opportunities through deep executive alignment.
- Scale Advocacy & Programs: Establish internal Centers of Excellence (CoE) and Champion Networks, transforming power users into brand advocates to generate high-impact case studies and testimonials.
- Amplify Product Voice & Feedback Loops: Serve as a strategic conduit between customers and R&D, translating complex field requirements into actionable insights for product roadmaps and business strategy.
- Engage in the Field: Execute high-touch, on-site engagements (up to 25% travel) to deepen partnerships and ensure successful deployment within the customer's physical environment.
About you:
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- Brings 8+ years of professional experience, featuring 5+ years of proven success driving retention and expansion within SaaS-based Customer Success or Account Management.
- Acts as a forward-thinking strategic leader who embraces an evolving technology landscape and can translate complex workflows, including AI and work management capabilities, into tangible business value.
- Shows deep expertise in executive leadership and strategic impact by orchestrating high-stakes enterprise accounts (including Fortune 500), leading complex technology implementations, and driving growth through both product-led and sales-led motions.
- Masters executive storytelling, with a proven track record of leading C-suite business reviews that translate product impact into compelling ROI narratives aligned with organizational OKRs and KPIs.
- Owns and scales high-value portfolios, delivering white-glove post-sales services that secure long-term advocacy across diverse stakeholder groups, from C-level to functional admins.
- Future-proofs customer workflows by advising on AI-enabled SaaS, automation, and the operationalization of AI to drive efficiency and competitive advantage.
- Serves as a customer-centric internal advocate, deeply committed to synthesizing field feedback into actionable insights for product and cross-functional teams.
What we’ll offer:
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €104,000 - €118,4000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits, Career coaching & support, Inclusive family building benefits, Long-term savings or retirement plans, In-office culinary options to cater to your dietary preferences. These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations.
Customer Success Manager, Named UKI - Fixed Term employer: WinsAbove
Asana is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a focus on mental health, wellness benefits, and career coaching, employees are empowered to thrive in their roles while enjoying a flexible hybrid work schedule from our vibrant London office. Join us to be part of a forward-thinking team that values your contributions and fosters a collaborative environment where innovation and success go hand in hand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Named UKI - Fixed Term
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like WinsAbove.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like WinsAbove. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager, Named UKI - Fixed Term
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to WinsAbove.
How to prepare for a job interview at WinsAbove
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in WinsAbove's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services WinsAbove offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
