At a Glance
- Tasks: Troubleshoot client issues and provide hands-on support for hospitality tech systems.
- Company: Winnow, a leader in hospitality tech solutions.
- Benefits: Flexible hours, competitive pay, and opportunities for skill development.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a dynamic team and make a difference in the hospitality sector.
- Qualifications: Fluency in English and Spanish, plus customer support experience.
The predicted salary is between 40000 - 50000 £ per year.
Winnow is seeking a technical contractor in the United Kingdom to provide support for its systems in the hospitality sector. The role requires fluency in English and Spanish, along with experience in customer support or hospitality tech.
Key responsibilities include:
- Troubleshooting client issues
- Monitoring system performance
- Hands-on support of Winnow Vision systems
The ideal candidate will be self-organised, with a strong service orientation and experience in high-pressure environments.
On‑Site Field Tech Support (L1/L2) for Resorts employer: Winnow
Winnow is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of the hospitality sector. With a strong focus on professional development, team members are encouraged to grow their skills through hands-on experience and training opportunities, all while enjoying the vibrant atmosphere of the UK’s resort locations. Join us to be part of a company that not only prioritises customer satisfaction but also invests in the well-being and success of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land On‑Site Field Tech Support (L1/L2) for Resorts
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Winnow might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace On‑Site Field Tech Support (L1/L2) for Resorts
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Winnow know if you can meet their needs without any hiccups!
Tailor Your Application to Winnow:Every company has its vibe and customer approach. Research Winnow's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Winnow
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Winnow.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
