Customer Success opportunity (significant European travel required) in London

We are Winnow, an AI‐driven startup committed to reducing food waste globally. Our mission is to transform how food is produced and consumed, and we are looking for a Customer Success Specialist to join our rapidly expanding European Operations team.

About Us

Food waste is a $1 trillion problem, costing the world over 1% of global GDP. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through connected kitchen tools. We work with hundreds of sites in more than 30 countries, supporting blue‐chip customers such as Accor Hotels, IKEA, IHG, Marriott and Compass Group. Our AI‐based technology automatically tracks all food waste and delivers measurable cost reductions, often 3%‐8% in food cost savings and a 40%+ increase in profitability for operations.

Winnow stands for:

• Balanced, forward‐thinking leadership
• Brave, honest communication
• Action‐oriented learning
• Respect for food and diversity
• Humility and hunger for change
• People‐and‐planet positive values

The Team

The Operations team delivers on‐boarding, implementation, and ongoing success of our technology across new customers. With over 27 colleagues based in London, Dubai, Singapore and the US, the team continuously improves processes to scale and grow the business.

Requirements

• Regular European travel (up to two business trips per month, roughly two weeks overseas per month in the first 12 months).
• Hybrid working model – minimum of 2 days in the Farringdon office per week (Tuesdays and Thursdays).
• Experience in Customer Success, Delivery, Project Management, Account Management or Consultancy within a multinational organisation.
• Intermediate Excel skills.
• Strong verbal and written communication in English; second European language preferred.
• Results‐driven with a history of delivering value‐added solutions and first‐class customer service.
• Detail‐orientated, organised, and capable of managing multiple tasks under tight deadlines.
• Proactive, initiative‐taking mindset and willingness to learn.

Key Objectives

• Build and nurture strong relationships with clients to ensure adoption of the Winnow system.
• Deliver smooth, end‐to‐end implementation, training multi‐disciplined teams both in‐person and remotely.
• Use a consultative approach to keep clients engaged and maximizing food‐waste reduction.
• Analyse client reports, troubleshoot issues, and coordinate problem‐resolution.
• Collaborate closely with internal teams across regions.
• Support the front‐line tech and customer support teams with client enquiries.
• Manage KPIs jointly with clients to demonstrate a strong business case and drive continuous improvement.

Education and Experience

• Minimum degree qualification.
• Relevant experience in multi‐national organisations in a Client Success/Project Management/Account Management capacity.
• Proficiency in Excel and data analysis.

Personal Attributes

• Excellent communication skills in English; knowledge of a second European language is a plus.
• Challenge the status‐quo and propose creative, innovative solutions.
• Demonstrable results orientation and value delivery.
• Calm, measured customer service approach even under pressure.
• Strong attention to detail, meticulous in data and reporting.
• Self‐organised, effective in project management, scheduling, prioritisation, and time management.
• Willingness to take initiative and support team members; growth mindset.

Benefits

• Competitive base salary.
• Customer Success bonus scheme.
• Company stock‐options package.
• Matching pension scheme.
• Eye care vouchers and allowance.
• Life insurance.
• Company part‐funded health insurance.
• 2 wellness hours per month + wellness allowance.
• Employee Assistance Programme – 24/7 helpline.
• Early finish Friday (log off 3 pm if work completed).
• 25 days paid vacation (plus option to buy 5 additional days) plus national holidays.
• Opportunity to work on a major social impact initiative.
• Collaborative team with broad industry experience.

Seniority Level: Mid‐Senior level

Employment Type: Full‐time

Job Function: Customer Service

Industries: IT Services and IT Consulting