At a Glance
- Tasks: Build strong client relationships and ensure successful implementation of our innovative food waste solutions.
- Company: Join Winnow, a purpose-driven tech company tackling global food waste.
- Benefits: Competitive salary, bonuses, stock options, wellness hours, and generous vacation.
- Other info: Dynamic team environment with opportunities for travel and professional growth.
- Why this job: Make a real impact on reducing food waste while growing your career.
- Qualifications: Fluency in Italian and English, with experience in client success or project management.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We at Winnow are dead‐set on solving this problem and inviting passionate people to help us achieve our mission. Food is far too valuable to waste; technology can transform how we produce it. Founded in London in 2013, Winnow helps the hospitality industry prevent food waste with internet‐of‐things tools in the kitchen. We operate in more than 30 countries and have blue‐chip customers such as Accor Hotels, IKEA, IHG, Marriott and Compass Group. Our clients reduce waste by over 50% on average, achieving 3%‐8% cost savings, often 40%+ profitability gains. Our new AI technology, Winnow Vision, automatically tracks all food waste. It has earned awards at the World Economic Forum and strong enthusiasm from the industry.
We live our values at the centre of everything we do. Our values include:
- Equal parts head and heart – passion balanced with practicality.
- Bravely honest – transparent dialogue and healthy debate.
- People of action – rapid improvement through bold action.
- Bound by food – celebrating food through respect and creativity.
- Hungry and humble – we stay humble while driving revolutionary change.
- People and Planet Positive – we protect the planet and reduce our own footprint.
This is an opportunity to join a purpose‐driven organisation and help propel growth at a dynamic time. You will work alongside a motivated team that builds an exciting business while leaving the world better.
About The Team
The Operations team manages onboarding, implementation and ongoing success of our technology across new customers. They ensure early pilots become key national and international deployments. The team works in London, Dubai, Singapore, Shanghai and the US.
Requirements
We seek a motivated, entrepreneurial, bilingual (Italian & English) individual with a can‐do attitude to join our European Operations team and manage a key account. The role requires regular European travel.
Key Objectives of the Role
- Build strong client relationships and gain buy‐in for Winnow system success.
- Understand clients' needs and tailor solutions.
- Ensure smooth end‐to‐end implementation, training teams in person and remotely.
- Adopt a consultative approach to keep clients engaged in using Winnow.
- Proactively analyse reports and troubleshoot with clients.
- Manage KPIs jointly with clients and senior team to deliver a strong business case.
- Collaborate closely with internal teams across regions.
- Initiate process improvements aligned with Winnow International.
- Support front‐line tech and customer support with client enquiries where required.
Education and Experience
- Minimum degree (e.g., Bachelor's).
- Work experience ideally within a multinational organisation in Client Success / Delivery, Project Management, Account Management or Consultancy.
- Intermediate Excel and working knowledge of Word and PowerPoint.
Personal Attributes
- Excellent verbal and written communication in Italian and English.
- Collaboration mindset – thriving in partnership with others.
- Experience questioning the status quo and offering creative solutions.
- Results‐driven with a record of delivering intuitive, value‐added solutions.
- Passionate about career growth and staying current in the field.
- Consistently first‐class customer service, calm under pressure.
- Meticulous attention to detail in data quality.
- Strong organisational, project management, prioritisation and time‐management skills.
- Willingness to roll up sleeves, take initiative and learn.
Benefits
- Competitive base salary.
- Customer Success bonus scheme.
- Company stock options package.
- Pension scheme.
- Eye‐care vouchers and allowance.
- Life insurance.
- Company‐part‐funded health insurance.
- 2 wellness hours per month + £20 monthly wellness allowance.
- Employee Assistance Programme – 24/7 helpline.
- Early finish Friday – log off from 3 pm if all work is done.
- 25 days paid vacation (plus option to buy 5 extra days) + national holidays.
- Solving a major social problem with a passionate team.
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Customer Service – IT Services and IT Consulting
Location: London, England, United Kingdom
Customer Success Manager (fluency in Italian required) in London employer: Winnow
Winnow is an exceptional employer dedicated to tackling the global food waste crisis through innovative technology, offering a vibrant work culture that values passion, transparency, and collaboration. Employees enjoy competitive salaries, generous benefits including wellness allowances and stock options, and the opportunity for meaningful career growth while making a positive impact on the planet. Join a dynamic team in London where your contributions will help shape the future of sustainable practices in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (fluency in Italian required) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Winnow or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Winnow's mission and values. Show us how your passion aligns with our goal of reducing food waste. We love candidates who are genuinely excited about making a difference!
✨Tip Number 3
Practice your Italian! Since fluency is a must, brush up on your language skills, especially in a business context. Being able to communicate effectively will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Customer Success Manager (fluency in Italian required) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for reducing food waste shine through. We want to see how much you care about making a difference in the world and how that aligns with our mission at Winnow.
Tailor Your Application:Make sure to customise your application to highlight your experience in customer success and project management. We love seeing how your skills can directly contribute to our goals, so don’t hold back!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can communicate effectively in both Italian and English!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Winnow
✨Know Your Stuff
Before the interview, dive deep into Winnow's mission and values. Understand how their technology works and be ready to discuss how you can contribute to reducing food waste. This shows your passion for the role and aligns with their purpose-driven approach.
✨Show Off Your Language Skills
Since fluency in Italian is a must, practice speaking about your previous experiences in both English and Italian. Be prepared to switch between languages during the interview to demonstrate your bilingual capabilities and make a strong impression.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Think of specific examples from your past roles where you successfully navigated challenges or improved processes, especially in a customer success context.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, company culture, or future projects. This not only shows your interest but also helps you gauge if Winnow is the right fit for you.
