Customer Success Manager (fluency in Spanish required)

About Us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We\’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the Internet of Things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong client base rolling out our system globally. We have blue‑chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow\’s clients on average reduce waste by over 50 % by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs and high‑street restaurants. Where the system is permanently adopted, pre‑consumer waste value is reduced by 50 %‑70 % with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3 % to 8 %, commonly a 40 %+ increase in profitability for operations.

As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial‑intelligence‑based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes.

We are passionate about living our values and place them at the centre of everything we do. We are excited about like‑minded talent who share these values, joining us in our mission: equal parts head and heart; bravely honest; people of action; bound by food; hungry and humble; people and planet positive. These values guide our culture and help our teams build a world‑class business.

About The Team

The Operations team is responsible for the on‑boarding and implementation of our technology across new customers, as well as ensuring on‑going success once the system is up and running on client sites. The goal is successful pilots with early clients so they quickly become key customers deploying our technology on a national and international scale. The team manages the processes, systems and controls that enable our business to scale and grow. They continually review these processes to provide innovative enhancements that achieve operational excellence, enabling the company to meet its strategic objectives.

Our Operations team consists of over 27 colleagues based in London, Dubai, Singapore, Shanghai and the US.

Requirements

We are looking for a motivated and entrepreneurial bi‑lingual individual (fluency in Spanish as well as English is a must) with a can‑do attitude to join our European Operations team. You will play an instrumental role in managing and growing an exciting and significant key account. The role involves regular European travel.

Key Objectives of the Role

• Build strong relationships with clients ensuring they are bought in to making the Winnow system successful.
• Understand clients’ current situation and needs to tailor the best solutions for them.
• Ensure a smooth end‑to‑end implementation process with clients, train multi‑disciplined teams to use Winnow in person and remotely.
• Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction.
• Proactively analyse client reports and troubleshoot with the client where needed.
• Manage KPIs jointly with the client and Winnow’s senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary.
• Collaborate closely with internal teams in different regions.
• Take initiatives to improve internal processes and procedures (in line with Winnow Int’l).
• Support our front‑line tech and customer support team with clients’ enquiries where required.

Education and Experience

• You are likely to be least degree educated.
• You will have gained work experience ideally within a multi‑national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity.
• You have an intermediate level of Excel and working knowledge of Work and Powerpoint.

Personal Attributes

• You will have excellent verbal and written communication skills in Spanish in addition to English.
• You share our belief that collaboration is critical to achieving our mission and can demonstrate how you have thrived working effectively in partnership with others.
• You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done.
• You are results driven and can demonstrate how you have delivered value‑added solutions which are intuitive and easy to use.
• You are passionate about your career, proactively stay abreast of developments in your field of study whilst being driven and committed to helping the organisation achieve its mission.
• You have proven experience in providing consistently first‑class customer service to customers, remaining calm and measured even when dealing with demanding individuals.
• You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time.
• You are able to organise yourself, including effective project management and scheduling, prioritisation and time‑management skills, managing multiple tasks in parallel and completing tasks to tight deadlines.
• You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn.

Benefits

• Competitive base salary
• Customer Success bonus scheme
• Company stock options package
• Pension scheme
• Eye care vouchers and eye care allowance
• Life insurance
• Company part‑funded health insurance
• 2 wellness hours per month, plus a £20 monthly wellness allowance
• Employee Assistance Programme – 24/7 helpline for your wellbeing
• Early finish Friday – log off from 3 pm if you have finished all your work by then
• 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays
• You will love what you do – waking up every day solving one of the biggest social problems of our generation
• Committed team members with broad experience who share a common passion to build a world‑class business