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- Tasks: Build strong client relationships and lead exciting implementation projects across Europe.
- Company: Join Winnow, a fast-growing start-up tackling food waste with innovative technology.
- Benefits: Competitive salary, bonuses, stock options, wellness hours, and generous vacation time.
- Why this job: Make a real impact on reducing food waste while working with passionate people.
- Qualifications: Degree educated with experience in client success or project management; fluent in Spanish.
- Other info: Dynamic team environment with opportunities for growth and travel across Europe.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Customer Success Manager (fluency in Spanish required)
Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We\’re dead set on solving the problem and looking for people to help us achieve our mission. At Winnow, we believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.
- Equal parts head and heart – We are both passionate and measured, balancing quick solutions with long‑term thinking.
- Bravely honest – We promote transparent debate and challenge our customers to reach their goals.
- People of action – We learn by doing and rapidly improving.
- Bound by food – We celebrate our love for food and deliver creative tools for chefs.
- Hungry and humble – We stay humble while driving change.
- People and Planet Positive – We minimise the hospitality industry’s impact and actively reduce our own footprint.
Our Operations team is responsible for onboarding new customers, implementation, and ensuring ongoing success. With over 27 colleagues based in London, Dubai, Singapore, Shanghai, and the US, we drive operational excellence to support growth.
Requirements
We seek a motivated, entrepreneurial, bi‑lingual (Spanish & English) individual with a can‑do attitude to join our European Operations team and manage key accounts.
Key objectives of the role
The full scope will be discussed at interview, but typical tasks include:
- Build strong relationships with clients, securing buy‑in for Winnow system success.
- Understand clients’ situations and tailor solutions.
- Ensure smooth end‑to‑end implementation, providing in‑person and remote training.
- Take a consultative approach to keep clients engaged with the system.
- Proactively analyse client reports and troubleshoot as needed.
- Manage KPIs jointly with clients to ensure a strong business case and implement changes.
- Collaborate closely with internal teams across regions.
- Initiate process improvements in line with Winnow Int’l.
- Support frontline tech and customer support with client enquiries.
Education and experience
- Minimum degree qualification.
- Experience in a multinational organisation in Client Success, Delivery, Project Management, Account Management, or Consultancy.
- Intermediate Excel and working knowledge of Word and PowerPoint.
Personal attributes
- Excellent verbal and written communication skills in Spanish and English.
- Collaboration and partnership mindset.
- Experience challenging the status quo and proposing creative solutions.
- Results‑driven with a focus on delivering intuitive, value‑added solutions.
- Passionate about career growth and committed to the mission.
- Strong customer service skills, remaining calm under pressure.
- Attention to detail and meticulous accuracy.
- Self‑organised with project management, scheduling, prioritisation, and time‑management skills.
- Willingness to roll up sleeves, take initiative, and learn.
Benefits
- Competitive base salary.
- Customer Success bonus scheme.
- Company stock options package.
- Pension scheme.
- Eye care vouchers and allowance.
- Life insurance.
- Part‑funded health insurance.
- 2 wellness hours per month + ÂŁ20 monthly allowance.
- Employee assistance programme – helpline 24/7.
- Early finish Friday – log off at 3 pm if tasks completed.
- 25 days paid vacation (plus option to buy 5 extra days) + national holidays.
- Opportunity to solve a major social problem each day.
- Committed team members building a world‑class business.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Winnow by 2Ă—.
Location: London, England, United Kingdom
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Customer Success Manager (fluency in Spanish required) employer: Winnow
Contact Detail:
Winnow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (fluency in Spanish required)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand how they tackle food waste and think about how your skills can contribute. Show them you’re not just another candidate, but someone who genuinely cares about their cause.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Customer Success Manager role. Highlight your experience, especially in client management, and don’t forget to mention your Spanish fluency – it’s a big plus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to reduce food waste. Let’s make a difference together!
We think you need these skills to ace Customer Success Manager (fluency in Spanish required)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for food and technology shine through. We want to see how you connect with our mission to reduce food waste and how you can contribute to our goals.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager role. Highlight your relevant experience in client success or project management, and don’t forget to mention your fluency in Spanish!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Winnow
✨Know Your Stuff
Before the interview, dive deep into Winnow's mission and values. Understand how their technology works and the impact it has on reducing food waste. Being able to discuss specific examples of how you can contribute to their goals will show your genuine interest and alignment with their mission.
✨Showcase Your Spanish Skills
Since fluency in Spanish is a must, be prepared to demonstrate your language skills during the interview. Practice common customer success scenarios in Spanish, and don’t shy away from using it when discussing your experiences. This will not only highlight your proficiency but also your ability to engage with diverse clients.
✨Be a Problem Solver
Winnow values creativity and innovation, so come prepared with examples of how you've tackled challenges in previous roles. Think about times when you’ve improved processes or provided solutions that added value. This will showcase your proactive approach and ability to think outside the box.
✨Emphasise Teamwork
Collaboration is key at Winnow, so be ready to share experiences where you’ve successfully worked in teams. Highlight how you’ve built relationships with clients and colleagues alike, and how you’ve contributed to a positive team environment. This will demonstrate that you’re a great fit for their culture.
