Customer Success Opportunity, German / Dutch speaker required in London

About us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with thousands of sites and are operating in over 90 countries around the world supported by our offices in London, Dubai, Singapore, Cluj‑Napoca (Romania) and Chicago. We are a scale‑up stage company with a strong base of clients who are rolling out our system globally. We have blue‑chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow works with hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre‑consumer waste value is reduced by 50% – 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.

As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence‑based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry.

We are passionate about living our values and placing them at the centre of everything we do. We are excited about like‑minded talent who share these values, joining us in our mission:

• Equal parts head and heart. We’re both passionate and measured.
• Bravely honest. We’re a transparent organisation where healthy, respectful debate is encouraged.
• People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving.
• Bound by food. Our belief in the value of food is the common thread in everything we do.
• Hungry and humble. We stay humble regardless of our success, and make chefs the heroes in this journey.
• People and planet positive. We’re caretakers of the planet, helping to preserve and support it for now and the future.

This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.

About the team

The Operations team are responsible for the onboarding and implementation of our technology across new customers, as well as ensuring ongoing success once the system is up and running on client sites. The goal – successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale.

The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives.

Our Operations team consist of over 30 colleagues who are based in London, Dubai, Singapore, Shanghai, Cancun and the US.

We are looking for a motivated and entrepreneurial individual with a can‑do attitude to join our European Operations team. You will be playing an instrumental role in managing and growing Europe’s client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations. The role will involve regular European travel.

We operate a hybrid working model with a minimum of 2 days in our Farringdon office per week (Tuesdays and Thursdays). This role might suit a second jobber looking to develop the skills they have already acquired in Customer Success, or in a Consultancy or Project based role.

Key objectives of role

The full scope of your role will be discussed in detail at interview, however typical tasks might include:

• Build strong relationships with clients ensuring they are bought in to making Winnow system successful.
• Understand clients’ current situation and needs to tailor the best solutions for them.
• Ensure smooth end‑to‑end implementation process with client, train multi‑disciplined teams to use Winnow in person and remotely.
• Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction.
• Proactively analyze client reports and troubleshoot with the client where needed.
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary.
• Collaborate closely with internal teams in different regions.
• Take initiatives to improve internal process and procedure (in line with Winnow Int’l).
• Support our front line tech and customer support team with clients’ enquiries where required.

Education and experience

You are likely to be least degree educated. You will have gained work experience ideally within a multi‑national organisation in a Client Success / Delivery or Project Management.