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- Tasks: Manage hotel operations and ensure exceptional guest experiences during your shifts.
- Company: Vibrant hotel in Newquay with a focus on guest satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong organisational skills and a proactive approach to problem-solving.
- Other info: Dynamic work environment with evening and weekend shifts.
The predicted salary is between 30500 - 30500 £ per year.
LOCATION: Newquay
SALARY: £30,500.00 per annum – 37.5 hours per week
This is a full-time permanent position – with shifts covering evenings and weekends.
We’re looking for an attentive, organised and proactive Duty Manager to consistently exceed guest expectations and ensure their experience before, during and after their stay is exceptional. Mainly based on the front desk, you will manage the shift across all departments.
You’ll play a key role in delivering a seamless guest journey, particularly during busy periods. By anticipating potential challenges and acting early to prevent them, you’ll help maintain outstanding standards across every touchpoint — from cleanliness and ambience to service quality — while building meaningful relationships with both new and returning guests.
Key Responsibilities:- Represent hotel management in all guest-related matters.
- Oversee daily hotel operations across all departments during your shifts.
- Monitor guest touchpoints to ensure cleanliness, ambience and service standards are consistently upheld.
- Provide cover for the Night Manager during holidays and sickness.
- Complete weekly booking checks to ensure room availability and dinner reservations are accurate.
- Offer hands-on support across all Front of House areas during peak periods.
- Carry out regular checks to ensure both front and back of house meet expected presentation standards.
- Review guest feedback, respond to complaints, feedback and enquiries with a proactive, solution-focused mindset.
- Ensure all guest requests are delivered smoothly across every department.
- Recognise ways to improve the overall guest experience and implement effective action plans.
- Maintain a safe working environment, recording any incidents in the accident book.
- Understand fire evacuation procedures across all areas and ensure team members are trained and confident in emergency protocols.
- Lead emergency response procedures during your shift.
- Uphold standards of uniform and personal presentation.
- Ensure clear, detailed shift reporting and effective handovers between teams.
- Liaise with department heads and supervisors to resolve operational matters.
- Work closely with Guest Services and Reservations to ensure a seamless guest journey.
Hotel Duty Manager in Newquay employer: Winners Recruitment
Contact Detail:
Winners Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager in Newquay
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to hotel management. Think about how you would handle guest complaints or manage busy shifts. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show your passion for hospitality! During interviews, share stories that highlight your commitment to guest satisfaction and how you've gone above and beyond in previous roles. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hotel Duty Manager in Newquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Hotel Duty Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Winners Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and any recent news or changes. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest-Centric Approach
As a Duty Manager, your focus will be on guest satisfaction. Prepare examples from your past experiences where you went above and beyond to enhance a guest's experience. This will demonstrate your proactive mindset and ability to handle challenges.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle busy periods, guest complaints, or operational issues. Practising these scenarios can help you articulate your problem-solving skills and leadership qualities.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the hotel's standards. This shows that you understand the importance of personal presentation in the hospitality industry.