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- Tasks: Oversee hotel operations and ensure top-notch guest experiences.
- Company: Dynamic hotel in Falmouth with a focus on excellence.
- Benefits: Annual salary of £40,000 plus fantastic company perks.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in Food & Beverage and strong leadership skills.
- Other info: Work in a vibrant environment with opportunities for growth.
The predicted salary is between 34000 - 46000 £ per year.
Our client in Falmouth are seeking a Hotel Operations Manager to join their Management Team. Seeking proactive candidates with a solid background in Food & Beverage, especially in bars, cellar management, and service excellence, to assist the General Manager in overseeing hotel operations. This position is suited for a hospitality professional who excels in business acumen, staff development, and providing top notch guest experiences. The role requires working 5 days out of 7, including weekends and multiple evenings each week, on a regular shift schedule. Annual Salary of £40,000 per annum plus fantastic company benefits.
Duties:
- Supervise all operational departments of the hotel in collaboration with the General Manager, closely coordinating with Food & Beverage operations.
- Drive excellent customer service, uniformity, and guest contentment throughout the hotel.
- Assist in cultivating high performing team members in Food & Beverage and operations alongside the Restaurant Manager.
- Ensure adherence to brand standards, licensing regulations, and all safety protocols.
- Take responsibility for liquor profitability, managing payroll, and overseeing stock inventory.
- Enhance revenue by effective upselling, team motivation, and fostering engagement.
- Collaborate on crafting food and beverage menus with senior team members.
- Address guest inquiries and concerns in a professional and effective manner.
- Conduct regular communication meetings, evaluations, and performance assessments.
- Champion environmental consciousness and endorse sustainable work practices.
- Provide support to other departments as needed and maintain strong relationships across departments.
To apply please submit your CV to or Call Steph at Winners Recruitment, Truro.
Hotel Operations Manager employer: Winners Recruitment
Contact Detail:
Winners Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know the ins and outs of hotel operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or hiring managers, don’t hold back on sharing your experiences in Food & Beverage and team development. Use real examples to demonstrate how you've driven customer satisfaction and operational excellence.
✨Tip Number 3
Be proactive! If you see a hotel you’re keen on, don’t wait for them to post a job. Reach out directly through our website or social media. Express your interest and ask if they have any upcoming opportunities – it shows initiative!
✨Tip Number 4
Prepare for interviews by researching the hotel’s brand standards and recent news. Tailor your answers to reflect their values and how you can enhance guest experiences. Remember, it’s all about showing you’re the perfect fit for their team!
We think you need these skills to ace Hotel Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hotel Operations Manager role. Highlight your experience in Food & Beverage, especially in bars and service excellence, as this is what we’re looking for!
Showcase Your Skills: Don’t just list your previous jobs; showcase your skills! Talk about how you’ve driven customer service and developed teams in your past roles. We want to see how you can bring that to our team.
Be Professional Yet Personable: When writing your cover letter, keep it professional but let your personality shine through. We love candidates who can connect with guests and staff alike, so show us your friendly side!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Winners Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Food & Beverage operations, especially in bars and cellar management. Familiarise yourself with the latest trends in hospitality and be ready to discuss how you can enhance guest experiences through service excellence.
✨Showcase Your Leadership Skills
As a Hotel Operations Manager, you'll need to demonstrate your ability to develop high-performing teams. Prepare examples of how you've successfully motivated staff in the past and how you plan to cultivate talent within the team at the hotel.
✨Understand the Business Side
Be ready to talk about your business acumen, particularly in managing payroll, stock inventory, and driving profitability. Think of specific strategies you've implemented before that have led to increased revenue or improved operational efficiency.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, their approach to sustainability, and how they measure guest satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
