Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Schedule engineers for maintenance and ensure seamless service delivery.
- Company: Join a leading organisation in the fire & security sector.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Why this job: Be at the heart of operations and make a real impact.
- Qualifications: Experience in customer service or facilities coordination is preferred.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Winner Recruitment is proud to be partnering with a leading organisation to recruit a Helpdesk Coordinator on a site in Gillingham. This is an exciting and rewarding opportunity for someone with a strong background in customer service, coordination, or facilities support to step into a dynamic and varied role within the fire & security sector.
You’ll be joining a well-established business that values professionalism, teamwork, and a proactive approach. The role sits at the heart of the operations, working closely with engineers, contractors, and internal teams to ensure seamless service delivery across commercial and education-based properties.
Role
Associate Director – Facilities Management / Scheduler — Gillingham
Salary: Up to £28,000
Employment type: Full-time | Monday to Friday
Location: Gillingham, England, United Kingdom
Responsibilities
- Efficiently schedule engineers for both planned and reactive maintenance, ensuring timely response and follow-through.
- Support internal stakeholders, including health and safety and compliance teams, ensuring work is carried out to the correct standards and documentation is in order.
- Assist with tracking, logging, and escalating calls or service requests, ensuring that information is accurately recorded and passed on to the right department.
- Promote a collaborative team culture by sharing updates, best practices, and ensuring seamless communication between departments.
The Ideal Candidate Will Have
- Previous experience in facilities coordination, helpdesk support, or a strong customer service background, ideally within the property or FM sector.
- A proactive and adaptable mindset, with the ability to multi-task and prioritise effectively.
- Strong interpersonal and communication skills, both written and verbal.
- Confidence in using FM systems, job scheduling tools, or CRM software (training can be provided).
- An understanding of health & safety, compliance, or building maintenance processes is a bonus.
Notices
- Referrals increase your chances of interviewing at WINNER by 2x
This description has been refined to remove unrelated boilerplate and ensure a clear focus on responsibilities and qualifications.
#J-18808-Ljbffr
Scheduler employer: WINNER
Contact Detail:
WINNER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management or customer service sectors. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for helpdesk coordinators and practice your answers. We want you to showcase your customer service skills and how you handle scheduling challenges with confidence.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind. Plus, it shows your enthusiasm for the role and your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role. Highlight your experience in facilities coordination or customer service, and don’t forget to mention any relevant skills with FM systems or job scheduling tools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive mindset and how you can contribute to a collaborative team culture.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before submitting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at WINNER
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheduler in facilities management. Brush up on your knowledge of scheduling tools and FM systems, as well as any relevant health and safety regulations. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of coordination and communication, be prepared to share examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or improved processes, as this will demonstrate your ability to support internal stakeholders effectively.
✨Be Ready to Multi-task
The Scheduler role requires juggling multiple tasks at once. During the interview, discuss how you've managed competing priorities in previous jobs. Use specific examples to illustrate your organisational skills and adaptability, which are key for this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture and team dynamics. This shows your interest in promoting a collaborative environment and helps you gauge if the company is the right fit for you.
