At a Glance
- Tasks: Lead and manage multiple commercial cleaning contracts while ensuring exceptional service delivery.
- Company: Join a family-owned, eco-conscious cleaning business with strong values.
- Benefits: Competitive salary, commission, company vehicle, laptop, phone, and career progression.
- Other info: Enjoy autonomy and the chance to significantly increase your earnings.
- Why this job: Make a real impact in a growing business and build strong client relationships.
- Qualifications: Experience in managing multi-site operations and strong leadership skills required.
The predicted salary is between 44000 - 44000 € per year.
WINNER Recruitment are proud to be working with a well-established, family-owned and eco-conscious commercial cleaning business that continues to grow across the South West. Due to ongoing success, they are now seeking an experienced and commercially driven Operations Manager to oversee a portfolio of commercial cleaning contracts worth approximately £1.5 million annually.
This is far more than a standard supervisory position. The business is looking for a hands-on operational leader who can successfully manage multi-site cleaning operations, build strong client relationships, drive service standards, and identify opportunities for growth across existing accounts.
The Role
Reporting directly to the Operations Director and Senior Account Managers, you will take full responsibility for the operational performance, staffing, compliance, and profitability of multiple commercial cleaning contracts across the region. You will oversee teams of cleaners, supervisors, and support staff while ensuring exceptional service delivery and client satisfaction at all times.
Key Responsibilities
- Manage the day-to-day delivery of multiple commercial cleaning contracts
- Ensure all sites consistently meet company and client standards
- Conduct regular site inspections, quality audits, and performance reviews
- Manage staffing levels, rota planning, and operational coverage
- Support recruitment, onboarding, inductions, and training of cleaning operatives
- Lead and motivate teams of up to 90 mobile cleaners during peak periods
- Drive accountability and continuous improvement across all sites
- Monitor and manage KPIs and SLAs across the portfolio
Client Relationship Management
- Build and maintain long-term client relationships
- Attend client meetings and site visits
- Resolve escalations and operational issues professionally and efficiently
- Ensure high levels of customer satisfaction and contract retention
Commercial & Financial Responsibility
- Manage labour costs and operational efficiencies
- Monitor site profitability and overall contract performance
- Identify upselling opportunities across existing accounts
- Contribute to business growth through service expansion
Commission Structure
Earn 10% commission on all successful upsales. Strong opportunity to significantly increase earnings through account growth.
The successful candidate will oversee:
- A commercial cleaning portfolio worth approximately £1.5 million annually
- Multiple sites across Bristol and surrounding areas
- Large cleaning teams, supervisors, and support staff
- High-profile client relationships and service standards
What We’re Looking For
Essential Experience & Skills:
- Previous experience managing multi-site commercial cleaning or FM operations
- Strong leadership and people management abilities
- Experience overseeing large teams and multiple contracts
- Excellent communication and organisational skills
- Commercial awareness with the ability to identify growth opportunities
- Proactive problem-solving skills and the ability to perform under pressure
- Full UK driving licence
Why Apply?
- Join a growing, people-focused business with strong values
- Work within a supportive senior leadership team
- Excellent autonomy and career progression opportunities
- Competitive package with uncapped commission potential
Operations Manager employer: WINNER
Join a thriving, family-owned commercial cleaning business in Bristol that prioritises eco-conscious practices and employee well-being. With a strong focus on professional development and a supportive leadership team, this role offers excellent autonomy and the chance to significantly increase your earnings through commission on account growth. Experience a dynamic work culture where your contributions are valued and you can make a meaningful impact across multiple sites.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing multi-site operations can benefit the company. Highlight your leadership skills and ability to drive service standards – this is what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous experience in managing multi-site operations and any relevant achievements that showcase your leadership abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Operations Manager role. Share specific examples of how you've successfully managed teams and improved service delivery in past positions.
Showcase Your Commercial Awareness:Demonstrate your understanding of the commercial cleaning industry and how you can contribute to our growth. Mention any experience you have with upselling or identifying new opportunities within existing accounts.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at WINNER
✨Know Your Operations Inside Out
Before the interview, make sure you understand the ins and outs of operations management in the commercial cleaning sector. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to the role. This will show your potential employer that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience managing large teams and multiple contracts. Use specific examples to illustrate how you've motivated staff, resolved conflicts, and driven accountability. This is crucial for demonstrating that you can lead a team of up to 90 mobile cleaners effectively.
✨Demonstrate Client Relationship Management
Think about times when you've built strong client relationships or resolved escalations. Be ready to share these stories during the interview. Highlighting your ability to maintain high levels of customer satisfaction will resonate well with the hiring team, as they value client retention highly.
✨Prepare for Commercial Discussions
Since this role involves managing profitability and identifying growth opportunities, brush up on your commercial awareness. Be ready to discuss how you've previously managed costs and contributed to business growth. Showing that you can think commercially will set you apart from other candidates.
