At a Glance
- Tasks: Lead and manage multiple commercial cleaning contracts while ensuring exceptional service delivery.
- Company: Join a family-owned, eco-conscious cleaning business with strong values.
- Benefits: Competitive salary, commission, company vehicle, laptop, phone, and career progression.
- Other info: Enjoy autonomy and the chance to significantly increase your earnings.
- Why this job: Make a real impact in a growing business and build strong client relationships.
- Qualifications: Experience in managing multi-site operations and strong leadership skills required.
The predicted salary is between 44000 - 44000 € per year.
WINNER Recruitment are proud to be working with a well-established, family-owned and eco-conscious commercial cleaning business that continues to grow across the South West. Due to ongoing success, they are now seeking an experienced and commercially driven Operations Manager to oversee a portfolio of commercial cleaning contracts worth approximately £1.5 million annually. This is far more than a standard supervisory position. The business is looking for a hands-on operational leader who can successfully manage multi-site cleaning operations, build strong client relationships, drive service standards, and identify opportunities for growth across existing accounts.
The Role
Reporting directly to the Operations Director and Senior Account Managers, you will take full responsibility for the operational performance, staffing, compliance, and profitability of multiple commercial cleaning contracts across the region. You will oversee teams of cleaners, supervisors, and support staff while ensuring exceptional service delivery and client satisfaction at all times.
Key Responsibilities
- Operational Management: Manage the day-to-day delivery of multiple commercial cleaning contracts; ensure all sites consistently meet company and client standards; conduct regular site inspections, quality audits, and performance reviews; manage staffing levels, rota planning, and operational coverage; support recruitment, onboarding, inductions, and training of cleaning operatives; lead and motivate teams of up to 90 mobile cleaners during peak periods; drive accountability and continuous improvement across all sites; monitor and manage KPIs and SLAs across the portfolio.
- Client Relationship Management: Build and maintain long-term client relationships; attend client meetings and site visits; resolve escalations and operational issues professionally and efficiently; ensure high levels of customer satisfaction and contract retention.
- Commercial & Financial Responsibility: Manage labour costs and operational efficiencies; monitor site profitability and overall contract performance; identify upselling opportunities across existing accounts; contribute to business growth through service expansion.
Commission Structure: Earn 10% commission on all successful upsales; strong opportunity to significantly increase earnings through account growth.
The successful candidate will oversee:
- A commercial cleaning portfolio worth approximately £1.5 million annually.
- Multiple sites across Bristol and surrounding areas.
- Large cleaning teams, supervisors, and support staff.
- High-profile client relationships and service standards.
What We’re Looking For
Essential Experience & Skills: Previous experience managing multi-site commercial cleaning or FM operations; strong leadership and people management abilities; experience overseeing large teams and multiple contracts; excellent communication and organisational skills; commercial awareness with the ability to identify growth opportunities; proactive problem-solving skills and the ability to perform under pressure; full UK driving licence.
Why Apply? Join a growing, people-focused business with strong values; work within a supportive senior leadership team; excellent autonomy and career progression opportunities; competitive package with uncapped commission potential.
Operations Manager in Bristol employer: WINNER
Join a thriving, family-owned commercial cleaning business in Bristol that prioritises eco-conscious practices and employee well-being. With a strong focus on professional development and a supportive work culture, this company offers excellent autonomy and career progression opportunities, alongside a competitive salary package with uncapped commission potential. Be part of a team that values strong client relationships and exceptional service delivery, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Attend local events or join online groups where you can meet potential employers or people who can refer you to job openings.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, services, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved service delivery in previous roles. This is key for an Operations Manager position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous experience in managing multi-site operations and any relevant achievements that showcase your leadership abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Operations Manager role. Share specific examples of how you've successfully managed teams and improved service delivery in past positions.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve tackled challenges head-on. We love candidates who can demonstrate proactive problem-solving, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our eco-conscious cleaning business.
How to prepare for a job interview at WINNER
✨Know Your Numbers
Before the interview, brush up on key metrics related to commercial cleaning operations. Understand how to manage budgets, KPIs, and SLAs, as these will be crucial in demonstrating your operational expertise.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Prepare examples of how you've motivated large teams and handled challenges in multi-site operations. This will help the interviewers see you as a hands-on leader who can drive accountability.
✨Client Relationship Focus
Think of specific instances where you've built strong client relationships or resolved issues effectively. Highlighting your communication skills and ability to maintain high customer satisfaction will set you apart.
✨Demonstrate Commercial Awareness
Prepare to discuss how you've identified growth opportunities in previous roles. Show that you understand the importance of profitability and upselling, and be ready to share ideas on how to expand service offerings.
