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- Tasks: Oversee commercial cleaning sites, manage staff, and ensure customer satisfaction.
- Company: Join a family-owned, eco-friendly cleaning company focused on staff development.
- Benefits: Enjoy 28 days holiday, flexible hours, and career progression opportunities.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: Experience in commercial cleaning, strong communication skills, and a full UK driving licence required.
- Other info: Opportunity for progression to senior account manager for the right candidate.
The predicted salary is between 28000 - 40000 £ per year.
WINNER are currently working with a family-owned, staff focused, eco-friendly cleaning company who, due to their continued success, are currently searching for an Area Manager to oversee a range of commercial cleaning sites across from Barnstaple to Plymouth.
As well as working as part of a friendly, dynamic and supportive fun team, you will enjoy seeing your passion and commitment making a real difference. You will be joining one of the most successful and progressive businesses in the Southwest who have a focus on the personal development of their staff. This role offers fantastic progression prospects into a full-time account/senior account manager for the right candidate.
Main Responsibilities:
- Working closely with the Operations Director/Senior Account Managers to attend site visits and quality control audits.
- Responsible for face-to-face interactions with customers and staff.
- Managing day-to-day operations such as managing sickness and holiday cover ensuring that sites are adequately staffed.
- Building long lasting relationships with clients, ensuring customer satisfaction.
- Performing staff inductions, looking after up to 90 mobile cleaners at peak.
- Acting as the first point of contact for any escalations or problems, ensuring they are dealt with efficiently.
Skills & Experience:
- Skilled in working in a fast-moving environment within the commercial cleaning service sector.
- Customer service and relationship building skills.
- Excellent communication skills (in-person, phone and email).
- Positive attitude to challenges with the ability to remain calm under pressure in a highly pressurised environment.
- Flexibility is key as hours can vary to suit the needs of the business.
- Full and clean UK driving licence and be able to travel to sites.
- Must live within commuting distance of the location as detailed.
- Smart and professional appearance.
Benefits:
- 28 days holiday.
- Mobile Phone.
- Laptop.
- Excellent Career progression prospects.
- Flexible working hours.
- Family-owned staff focused company.
Area Cleaning Manager employer: WINNER
Contact Detail:
WINNER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Cleaning Manager
✨Tip Number 1
Familiarise yourself with the commercial cleaning industry, especially in the Southwest. Understanding local competitors and market trends can give you an edge during interviews, showing your commitment and knowledge about the sector.
✨Tip Number 2
Network with professionals in the cleaning industry, particularly those who have experience in management roles. Attend local events or join online forums to connect with others, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss your experience in managing teams and handling customer relationships. Think of specific examples where you've successfully resolved issues or improved team performance, as these will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your flexibility and problem-solving skills during any conversations with us. Highlight instances where you've adapted to changing circumstances or handled pressure effectively, as this is crucial for the Area Manager position.
We think you need these skills to ace Area Cleaning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the commercial cleaning sector. Emphasise your skills in customer service, relationship building, and any previous management roles to align with the responsibilities of the Area Cleaning Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the cleaning industry and your commitment to customer satisfaction. Mention specific examples of how you've successfully managed teams or improved operations in past roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to handle pressure. Provide examples of how you've maintained professionalism and flexibility in fast-paced environments, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an Area Manager.
How to prepare for a job interview at WINNER
✨Showcase Your Customer Service Skills
As an Area Cleaning Manager, you'll be interacting with clients regularly. Prepare examples of how you've successfully built relationships and resolved issues in previous roles. This will demonstrate your ability to maintain customer satisfaction.
✨Demonstrate Your Leadership Experience
You'll be managing a team of mobile cleaners, so it's crucial to highlight your leadership skills. Share specific instances where you've led a team, managed conflicts, or improved team performance to show you can handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations, such as staffing shortages or client complaints. Think through potential scenarios and how you would approach them, showcasing your problem-solving abilities and calmness under pressure.
✨Research the Company Culture
Since this is a family-owned, eco-friendly company, understanding their values and culture is key. Familiarise yourself with their commitment to staff development and sustainability, and be ready to discuss how your personal values align with theirs.
