At a Glance
- Tasks: Lead and manage multi-site cleaning operations while building strong client relationships.
- Company: Join a family-owned, eco-friendly cleaning company focused on staff and client satisfaction.
- Benefits: Enjoy 28 days holiday, a mobile phone, laptop, and flexible working hours.
- Other info: Great career progression opportunities in a supportive and dynamic environment.
- Why this job: Make a real impact in a role that combines leadership with operational excellence.
- Qualifications: Experience in managing cleaning operations and strong leadership skills required.
The predicted salary is between 44000 - 44000 £ per year.
WINNER are currently working with a family‑owned, staff focused, eco‑friendly cleaning company who, due to their continued success, are currently searching for an experienced and commercially minded Operations Manager to oversee a portfolio of commercial cleaning contracts valued at approximately £1.5 million annually. This is not a purely supervisory role; we are looking for a genuine operational leader who can:
- Manage multi‑site cleaning operations
- Build strong client relationships
- Improve standards and staff performance
- Actively identify opportunities to grow accounts
The successful candidate will oversee multiple sites and cleaning teams, ensuring operational excellence, client retention, and profitable growth across the portfolio. As an area manager, you will work closely with the operations director/senior account managers to attend site visits and quality control audits. You will be responsible for face‑to‑face interactions with customers and staff, building long‑lasting relationships with clients, ensuring customer satisfaction. Your role will involve performing staff inductions, looking after up to 90 mobile cleaners at peak, performing monthly site audits, and reporting any poor quality of service while overseeing KPI/SLA across the sites.
Key Responsibilities
- Operational Management: Oversee the day‑to‑day management of a portfolio of commercial cleaning contracts, ensure all sites meet company and client standards, conduct regular audits, inspections, and performance reviews, manage staffing levels, rota planning, and operational coverage, support recruitment, onboarding, and training of cleaning operatives and supervisors, drive accountability and performance across all sites.
- Client Relationship Management: Build and maintain strong relationships with clients, attend client meetings and handle escalations professionally, ensure high levels of customer satisfaction and contract retention, respond quickly and effectively to operational issues.
- Commercial & Financial Responsibility: Manage labour and operational costs effectively, monitor site profitability and operational efficiency, identify additional service opportunities within existing accounts, generate upsales across the portfolio.
Commission Structure: Earn 10% commission on all successful upsales with the opportunity to significantly increase earnings through account growth and service expansion.
Portfolio Overview: The successful candidate will manage a contract portfolio worth approximately £1.5 million annually, multiple commercial sites across the region, teams of cleaners, supervisors, and support staff, high‑profile client relationships and service delivery standards.
What We are Looking For
Essential Experience: Previous experience managing multi‑site cleaning or FM operations, strong leadership and people management skills, experience managing large cleaning teams and multiple contracts, excellent organisational and communication abilities, ability to work under pressure and solve problems proactively, full UK driving licence.
Ideal Candidate: Thinks like a manager, not just a supervisor, understands operational efficiency and labour control, can build strong long‑term client relationships, is commercially aware and confident identifying growth opportunities, leads by example and drives high standards across teams, full and clean UK driving licence and be able to travel to sites, must live within commuting distance of the location as detailed, be of a smart and professional appearance.
Benefits: 28 days holiday, mobile phone, laptop, excellent career progression prospects, flexible working hours, family‑owned staff focused company.
Operations Manager - Commercial Cleaning in Woodford employer: Winner Recruitment
Join a family-owned, eco-friendly cleaning company that prioritises its staff and fosters a supportive work culture. As an Operations Manager in Bristol, you will enjoy competitive benefits including 28 days of holiday, flexible working hours, and excellent career progression opportunities, all while leading a dedicated team to deliver exceptional service and build lasting client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Commercial Cleaning in Woodford
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Attend local events or join online forums where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company thoroughly and understand their values, especially since they’re eco-friendly and family-owned. Be ready to discuss how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams and improved operational efficiency in previous roles. Highlight your ability to build strong client relationships and drive performance across multiple sites.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Operations Manager role!
We think you need these skills to ace Operations Manager - Commercial Cleaning in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous experience managing multi-site operations and any relevant achievements that showcase your leadership abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Operations Manager role. Share specific examples of how you've built strong client relationships and improved operational efficiency in past roles.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've successfully tackled challenges in a fast-paced environment. We want to see how you proactively solve problems and drive high standards across teams.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're genuinely interested in joining our family-focused team!
How to prepare for a job interview at Winner Recruitment
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of commercial cleaning. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to the role. This will help you demonstrate your operational expertise and show that you can manage multi-site cleaning operations effectively.
✨Build a Rapport with Interviewers
Since this role involves building strong client relationships, practice how to establish rapport during your interview. Be personable and engage with your interviewers by asking insightful questions about their company culture and client management strategies. This will showcase your people skills and ability to connect with clients.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or improved operational efficiency. Highlight specific situations where you managed large cleaning teams or resolved conflicts. This will illustrate your leadership capabilities and your understanding of what it takes to drive high standards across teams.
✨Demonstrate Commercial Awareness
Be ready to discuss how you can identify growth opportunities within existing accounts. Think of examples where you've successfully upsold services or improved profitability in previous roles. This will show that you not only understand the operational side but also have a keen eye for commercial success.
