At a Glance
- Tasks: Provide tech support via phone and email, solving customer issues.
- Company: Established tech company in Birmingham with a supportive culture.
- Benefits: Competitive pay starting at £12.71 per hour and potential for permanent role.
- Other info: Full-time role with opportunities for growth and learning.
- Why this job: Kickstart your tech career while helping others solve their tech problems.
- Qualifications: Passion for technology and basic understanding of computer systems required.
Our client is looking for a Junior helpdesk support Technician. This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials in this field of expertise and who is looking for a future career. This company is a very well established company based in Aston in Birmingham. This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm. You will be offering support via phone or email.
Pay Rate From £12.71 per hour.
We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems, mobile devices, and other technical products.
Overview / To have the ability to:- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve mobile devices and system issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide step-by-step technical help, both written and verbal.
- Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
- Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients.
- Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
- Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
- A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products.
- Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
- Completing administrative aspects of the role whilst striving to identify and eliminate errors.
- Install, configure, and maintain any related hardware.
- Tear down, rebuild, repair and refurbish hardware and goods for redeployment.
- Excellent customer service and communication skills.
- Ability to diagnose and resolve hardware, firmware and software issues relating to all products.
- Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
- Hands on approach to PC hardware and basic system building skills.
- Mechanical and electrical aptitude will be an advantage.
- Demonstrate analytical skills and an ability to troubleshoot and think independently.
- Knowledge of Linux based operating systems would be advantageous but not essential.
- Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products.
- Performing maintenance and updates to ensure optimal software/hardware performance.
If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap.
Technical Support employer: Winner Recruitment
Join a well-established company in Aston, Birmingham, where you will be part of a supportive and dynamic work culture that values your passion for technology. With opportunities for professional growth and development, this role offers a pathway to a rewarding career in technical support, alongside competitive pay and a full-time schedule that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Winner Recruitment value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Winner Recruitment a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Winner Recruitment!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Winner Recruitment.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Winner Recruitment!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Winner Recruitment
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
