At a Glance
- Tasks: Lead a team of lift engineers and ensure top-notch service delivery.
- Company: Established lift engineering company with a strong reputation.
- Benefits: Competitive salary, career growth, and the chance to make an impact.
- Other info: Join a dynamic team and enjoy autonomy in your role.
- Why this job: Take charge of operations and shape the future of service delivery.
- Qualifications: Experience in the lift industry and proven management skills required.
The predicted salary is between 42300 - 51700 £ per year.
We are currently recruiting for an experienced Service Manager on behalf of a well-established and growing lift engineering company based in Middleton, Manchester. This is an excellent opportunity for an individual with a strong background in the lift industry and proven management experience to take responsibility for the day-to-day running of a busy Service & Repairs department.
Working closely with the Service & Repairs Director, you will oversee a team of field-based lift engineers, ensuring planned maintenance, reactive call-outs and repair works are delivered safely, efficiently and to the highest standards.
Key Responsibilities
- Manage and oversee a team of field-based lift engineers, ensuring workloads are effectively planned and allocated.
- Take responsibility for the delivery of planned preventative maintenance, reactive breakdowns and repair works.
- Ensure engineers attend call-outs within agreed response times, prioritising emergency entrapment situations.
- Monitor service delivery, KPIs and SLAs, ensuring contractual commitments are consistently achieved.
- Manage engineer performance, including one-to-ones, appraisals, training and development.
- Coordinate repair works, ensuring the correct labour, materials and resources are in place.
- Monitor recurring faults and work closely with the technical team to ensure issues are resolved effectively.
- Maintain high standards of health and safety, ensuring engineers follow safe systems of work.
- Carry out site and vehicle audits, toolbox talks and follow up on any corrective actions.
- Handle customer escalations and complaints, ensuring issues are resolved professionally and promptly.
- Work closely with the Service Office and Technical teams to ensure effective communication between office and field operations.
- Deputise for the Service & Repairs Director when required, taking responsibility for the operational running of the department.
The Ideal Candidate
- Previous experience within the lift industry, with a strong understanding of lift servicing, maintenance and repairs.
- Proven experience managing a team of engineers, ideally within a field-based service environment.
- A technical background as a Lift Engineer or Technician would be highly advantageous.
- Good understanding of LOLER requirements and lift industry health and safety standards.
- Experience managing workloads, call-out rotas and engineer performance.
- Confident working with SLAs, KPIs and service management systems.
- Strong organisational and communication skills, with the ability to manage competing priorities.
- Commercially aware, with an understanding of labour costs, overtime and repair margins.
- Full UK driving licence.
This is a fantastic opportunity to join an established lift engineering business in a senior operational position, where you will have the autonomy to make a real difference to service delivery, develop the engineering team and play a key role in the continued success of the department.
Interested? If you have experience within the lift industry and are looking for your next management opportunity, we would love to hear from you. Apply today or contact our recruitment team for a confidential discussion.
Service Manager employer: Winner Recruitment
At EVRi Rugby, we pride ourselves on being an excellent employer, offering competitive pay rates and regular shifts in a dynamic and supportive work environment. Our team enjoys ongoing support and opportunities for growth within our established depot, making it an ideal place for HGV Class 1 Shunter Drivers looking for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager at Winner Recruitment!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Winner Recruitment or be willing to refer you for that Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Winner Recruitment who’s on the lookout for their next Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager role at Winner Recruitment!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Winner Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Winner Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Winner Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
