At a Glance
- Tasks: Support residents during refurbishment works and act as their main contact.
- Company: Leading property maintenance provider with a focus on community support.
- Benefits: Up to £34,000 salary, car allowance, bonus scheme, and 25 days leave.
- Other info: Join a supportive team with opportunities for personal growth and volunteering.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in social housing or property maintenance and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Leeds, LS26 8XT
Salary: Up to £34,000 depending on experience
Car Allowance: £4,200 per annum
Job Type: Permanent, Full-Time
The Opportunity
We are currently recruiting on behalf of our client, a leading property maintenance and refurbishment provider, for an experienced Resident Liaison Officer to join their team in Leeds. The successful candidate will play an important role in supporting residents throughout planned refurbishment and improvement works, acting as the main point of contact between residents, site teams and clients. This role is particularly important when working with vulnerable residents, ensuring their needs are understood, expectations are managed and disruption is kept to a minimum throughout the programme.
Key Responsibilities
- Act as the main point of contact for residents throughout planned refurbishment and improvement works.
- Arrange and attend resident consultation meetings, pre-start visits and regular drop-in sessions.
- Provide clear and timely updates regarding work schedules, programmes and access requirements.
- Support vulnerable residents, including individuals living with dementia or those with additional needs.
- Manage and resolve resident concerns, queries and complaints in a professional and empathetic manner.
- Liaise closely with Site Managers, operatives and client representatives to ensure works run smoothly.
- Maintain accurate records of resident communications, feedback and actions taken.
- Ensure residents are kept informed throughout the programme and that communication aligns with site activities.
- Help minimise disruption and maintain positive relationships between residents and the delivery team.
About You
- Previous experience as a Resident Liaison Officer within social housing, construction or property maintenance.
- Experience supporting planned works programmes, particularly kitchens, bathrooms, painting or general refurbishment.
- A confident and empathetic approach when dealing with residents, including vulnerable individuals.
- Awareness of dementia-related challenges and experience supporting people with additional needs.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- A proactive and solution-focused approach to resolving issues.
- Full UK driving licence (essential).
What's on Offer?
- Salary of up to £34,000, depending on experience.
- £4,200 annual car allowance.
- Bonus scheme (eligible after one year's service).
- Pension scheme and life assurance.
- 25 days' annual leave plus bank holidays.
- Perkbox benefits, including discounts, perks and wellbeing offers.
- One paid volunteering day per year.
Apply Now
If you're an experienced Resident Liaison Officer looking for your next opportunity within social housing or property maintenance, we'd love to hear from you. Get in touch today to find out more and apply.
Resident Liaison Officer employer: Winner Recruitment
At EVRi Rugby, we pride ourselves on being an excellent employer, offering competitive pay rates and regular shifts in a dynamic and supportive work environment. Our team enjoys ongoing support and opportunities for growth within our established depot, making it an ideal place for HGV Class 1 Shunter Drivers looking for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Winner Recruitment.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Winner Recruitment!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Winner Recruitment, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Winner Recruitment or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Winner Recruitment:Before hitting send, make sure to tailor your application specifically to Winner Recruitment! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Winner Recruitment
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
