At a Glance
- Tasks: Deliver world-class customer service and manage front-of-house operations.
- Company: Join a leading Facilities Management organisation on a prestigious scientific campus.
- Benefits: Earn £19.24 per hour with opportunities for career progression.
- Other info: Collaborative environment with a focus on innovation and professional growth.
- Why this job: Be the face of a premium workplace and create exceptional experiences for visitors.
- Qualifications: Experience in hospitality or facilities management with strong customer service skills.
The predicted salary is between 40000 - 40000 € per year.
Our client, a leading Facilities Management organisation, is seeking a professional and highly customer-focused Concierge & Workplace Experience Coordinator to join a large FM company on a prestigious site. This is a fantastic opportunity for someone with a strong hospitality, workplace, or front-of-house background who thrives in a fast-paced, premium corporate environment.
About the Role
This is a highly visible position acting as a key point of contact for employees, guests, and VIP visitors across a large scientific and innovation campus. Working closely with the Client Business Support team, you will help deliver an exceptional Visitor & Staff Experience strategy while ensuring seamless day-to-day workplace operations. As part of the Concierge function, you will be responsible for delivering world-class customer service within a premium front-of-house setting.
Key Responsibilities
- Manage and coordinate front-of-house workplace services including concierge, reception, meeting room management, and event support.
- Oversee the Concierge and Gatehouse Reception operations across the site.
- Act as a lead contact for improving customer service processes and enhancing the visitor journey.
- Manage premium meeting rooms, bookings, room set-ups, and workplace technology requirements.
- Welcome visitors with a professional and friendly approach, ensuring a first-class experience at all times.
- Support the implementation of new workplace initiatives, procedures, and service improvements.
- Coordinate with FM service partners including catering, cleaning, security, and waste management teams.
- Arrange and confirm catering requirements for meetings and events.
- Record and track service requests while providing administrative support where required.
- Ensure compliance with all Health & Safety and site procedures.
- Handle client queries, complaints, and escalations professionally and efficiently.
What We're Looking For
- Previous experience within concierge, hospitality, workplace experience, reception, or facilities management environments.
- Experience working with meeting room technology and communication systems.
- Strong customer service and stakeholder management skills.
- Knowledge of FM workplace processes and procedures.
- Excellent organisational skills with strong attention to detail.
- Proficient in Microsoft Office including Word, Excel, and Outlook.
- Confident communicator with the ability to manage multiple priorities in a professional environment.
- High School Diploma/GED (or equivalent) with at least 3 years' relevant experience.
Why Apply?
- Competitive hourly rate of £19.24 per hour.
- Opportunity to work on a prestigious scientific and innovation campus.
- Join a globally recognised FM organisation.
- Highly visible role with real career progression opportunities.
- Collaborative and professional working environment.
- Be part of a team delivering exceptional workplace experiences every day.
If you are passionate about customer service, workplace experience, and creating outstanding first impressions, we would love to hear from you.
Front Desk Concierge in Reading employer: Winner Recruitment
Join a leading Facilities Management organisation that prioritises exceptional customer service and employee growth. Located on a prestigious scientific and innovation campus in Bracknell, this role offers a competitive hourly rate, a collaborative work culture, and the opportunity to advance your career in a dynamic environment dedicated to delivering outstanding workplace experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Concierge in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and facilities management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Nail that first impression! When you get an interview, dress the part and bring your A-game. Show them your passion for customer service and how you can enhance their workplace experience.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just wait for the perfect moment. Apply right away and follow up with a friendly email to express your enthusiasm for the role.
✨Tip Number 4
Prepare for the unexpected! Research common interview questions for concierge roles and practice your responses. Being ready will help you feel confident and make a lasting impression.
We think you need these skills to ace Front Desk Concierge in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your previous roles in hospitality or facilities management, and don’t forget to mention any relevant customer service achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Concierge role. Share specific examples of how you've delivered exceptional customer service in the past.
Showcase Your Communication Skills:As a Front Desk Concierge, communication is key! In your application, demonstrate your ability to manage multiple priorities and communicate effectively with various stakeholders. We want to see your confident and professional side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Winner Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult situations or gone above and beyond for a guest. This role is all about creating exceptional experiences, so showing that you understand what that means is key.
✨Familiarise Yourself with the Company
Do some research on the Facilities Management organisation and their values. Understanding their approach to workplace experience will help you align your answers with what they’re looking for. Mentioning specific initiatives or projects they’ve undertaken can really impress the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle various situations, like managing multiple requests at once or dealing with a dissatisfied visitor. Practising these scenarios can help you respond confidently during the interview.
✨Showcase Your Organisational Skills
Since this role involves managing bookings and coordinating services, be prepared to discuss your organisational strategies. Share examples of how you keep track of tasks and ensure everything runs smoothly, especially in a fast-paced environment. Highlighting your attention to detail will set you apart.
