At a Glance
- Tasks: Be the go-to person for all facilities management queries and support our operations team.
- Company: Join a leading Facilities Management provider with a supportive team culture.
- Benefits: Earn £14.50 per hour, enjoy company perks, and access ongoing training.
- Other info: Great opportunities for career progression in a dynamic work environment.
- Why this job: Make a real difference by coordinating maintenance and ensuring top-notch customer service.
- Qualifications: Experience in helpdesk or administration roles, with strong communication skills.
Location: Bracknell
Salary: £14.50 per hour, temp to perm (£30k salary)
Hours: Full Time, Monday - Friday
We're recruiting on behalf of a leading Facilities Management provider for an experienced Helpdesk Administrator to join their busy operations team. This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment, supporting both clients and operational teams.
You'll act as the first point of contact for maintenance requests, coordinating engineers and subcontractors, managing service requests, and ensuring high levels of customer service are delivered at all times.
Key Responsibilities- Act as the first point of contact for all facilities management enquiries via phone and email.
- Log reactive maintenance requests onto the CAFM system and ensure accurate records are maintained.
- Monitor and manage service requests through to completion, providing regular updates to customers.
- Coordinate engineers and subcontractors to ensure works are scheduled and completed within agreed service levels.
- Chase progress updates from operational teams and contractors where required.
- Escalate recurring issues or service concerns to management.
- Maintain excellent communication with clients throughout the lifecycle of each job.
- Manage work orders and ensure all associated documentation is accurate and up to date.
- Support statutory compliance across multiple sites by maintaining compliance records and documentation.
- Assist with contractor onboarding, inductions and permit-to-work administration.
- Provide general administrative support to the operational management team.
- Produce reports and compliance documentation as required.
- Support internal and external audits by ensuring records are accurate and readily available.
- Promote safe working practices and support Health & Safety compliance across the contract.
- Work closely with both Hard and Soft FM teams to coordinate planned maintenance visits and reactive works.
We're looking for someone who is organised, proactive and enjoys working in a customer-focused environment.
Essential- Previous experience within a Helpdesk, Customer Service or Administration role.
- Experience working within Facilities Management, Building Services or a similar environment.
- Strong communication and customer service skills.
- Excellent organisational skills with the ability to prioritise a busy workload.
- Good attention to detail and accuracy.
- Confident using Microsoft Office applications.
- Ability to work independently as well as part of a team.
- Experience using CAFM systems or similar maintenance management software.
- Previous experience supporting compliance administration.
- Knowledge of planned preventative maintenance (PPM) and reactive maintenance processes.
- Experience coordinating subcontractors or engineers.
- Relevant administration or business qualifications.
- Competitive salary
- Company benefits package
- Ongoing training and development
- Opportunity to join a well-established Facilities Management business
- Supportive team environment with opportunities for progression
If you're an organised administrator with experience in Facilities Management or a busy helpdesk environment, we'd love to hear from you.
Helpdesk Admin employer: Winner Recruitment
Winner Recruitment is an excellent employer, offering a supportive and friendly work environment in Bristol for Night Shift Warehouse Operatives. With competitive pay rates, flexible working hours, and comprehensive training, employees can thrive both personally and professionally while enjoying the convenience of onsite amenities like a canteen. This temp to perm role not only provides immediate employment but also paves the way for long-term career growth within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Winner Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Winner Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Admin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Winner Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Winner Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Winner Recruitment!
How to prepare for a job interview at Winner Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
