At a Glance
- Tasks: Lead and support a team of engineers to deliver top-notch service.
- Company: Dynamic engineering firm in Sheffield with a focus on quality and efficiency.
- Benefits: Competitive salary, permanent role, and opportunities for career growth.
- Other info: Enjoy a varied role with a mix of technical support and customer interaction.
- Why this job: Make a real impact by managing a skilled team and improving customer satisfaction.
- Qualifications: Strong engineering background with management experience and excellent problem-solving skills.
Location: Sheffield, S20
Salary: £48,000 – £52,000 per annum DOE
Hours: Monday–Friday
Type: Permanent
The Role
We are looking for an experienced Engineering Service Manager to lead and support a team of engineers, ensuring customers receive a high-quality, responsive and efficient service. This is a key management position where you will oversee the day-to-day service operation, coordinate engineers and field-based activities, and ensure installations, servicing, maintenance and repairs are completed safely and to a high standard.
Key Responsibilities
- Lead, manage and support a team of service engineers.
- Plan and coordinate engineer workloads, installations, servicing and breakdowns.
- Allocate jobs and manage engineer schedules to meet customer requirements.
- Act as a key point of contact for customers regarding service and engineering issues.
- Monitor response times, job completion and overall service performance.
- Provide technical support and guidance to engineers where required.
- Deal with breakdowns, faults and escalated technical issues.
- Ensure engineers have the correct tools, equipment and parts to complete their work.
- Manage spare parts and liaise with suppliers where required.
- Ensure all work is completed in line with company procedures and health & safety requirements.
- Monitor service costs and identify opportunities to improve efficiency.
- Support the recruitment, training and development of service engineers.
- Work closely with sales, operations and engineering teams.
- Maintain accurate service records and produce regular performance reports.
- Visit customer sites when required to support engineers or deal with technical issues.
- Help develop and improve service processes and customer satisfaction.
About You
We are looking for someone with a strong engineering background who has progressed into a service, supervisory or management position. You will ideally have:
- Previous experience managing or supervising engineers.
- A strong mechanical or electrical engineering background.
- Experience within a field service, maintenance or engineering environment.
- Excellent problem-solving and fault-finding skills.
- Good organisational and planning skills.
- Strong communication and customer service skills.
- The ability to manage multiple priorities in a busy environment.
- Experience coordinating engineers and service schedules.
- A proactive approach with the ability to make decisions under pressure.
- Good commercial awareness and an understanding of service costs.
- A full UK driving licence.
What's on Offer
- £48,000 – £52,000 per annum DOE
- Permanent position
- Monday–Friday working week
- Sheffield S20 location
- Company benefits
- Opportunity to lead and develop an established engineering service team
- Long-term career progression
- Varied role combining management, technical support and customer-facing responsibilities
Apply
If you’re an experienced Engineering Service Manager, Service Manager, Engineering Manager or Senior Service Engineer looking for your next challenge, we’d like to hear from you. Apply today or contact Winner Recruitment for more information.
Engineering Service Manager employer: Winner Recruitment
At EVRi Rugby, we pride ourselves on being an excellent employer, offering competitive pay rates and regular shifts in a dynamic and supportive work environment. Our team enjoys ongoing support and opportunities for growth within our established depot, making it an ideal place for HGV Class 1 Shunter Drivers looking for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Service Manager
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Engineering Service Manager role you’re after at Winner Recruitment.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Winner Recruitment a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Winner Recruitment.
✨Apply Through Company Websites
When you spot a role like Engineering Service Manager at Winner Recruitment, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Engineering Service Manager
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Engineering Service Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Winner Recruitment a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Winner Recruitment specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Winner Recruitment
✨Brush Up on Core Engineering Principles
Before heading into the interview with Winner Recruitment, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Winner Recruitment want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
