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- Tasks: Manage helpdesk operations and coordinate facilities tasks in a fast-paced environment.
- Company: Join a leading Facilities Management service provider with a supportive culture.
- Benefits: Competitive pay, stable contract, and opportunities for professional growth.
- Why this job: Be the key player in enhancing service delivery and making a real impact.
- Qualifications: Experience in facilities management and strong communication skills required.
- Other info: Dynamic role with potential for long-term career development.
The predicted salary is between 11 - 16 £ per hour.
Facilities Helpdesk / CAFM Coordinator
Warrington
£13.47 p/h - 40 hours per week
Temporary – 2 months
We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk / CAFM Coordinator to support a key client contract. This is a busy, site-based role requiring strong organisational skills, excellent communication, and confidence working with CAFM systems in a fast-paced FM environment.
Key Responsibilities- Act as the key user for the CAFM system on site, managing PPM records, reactive tasks, and performance reporting
- Handle incoming calls and emails efficiently, ensuring a professional and timely response
- Plan and schedule PPM activities for engineering teams and specialist supply partners
- Ensure all reactive requests are logged correctly, prioritised appropriately, and allocated to the correct engineer
- Maintain clear communication throughout the lifecycle of reactive works between the Facilities Team and end users
- Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained
- Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance
- Proactively identify and help implement innovations and process improvements to enhance contract performance
- Build and maintain strong working relationships with internal teams, clients, and external suppliers
- Obtain supplier quotations and upload them onto internal systems for client approval
- Previous experience in a Facilities Management helpdesk or coordination role
- Strong working knowledge of CAFM systems
- Excellent communication and customer service skills
- Ability to prioritise workload in a reactive environment
- Confident liaising with engineers, subcontractors, and senior management
- Strong attention to detail and administrative skills
- Opportunity to work with a major FM service provider
- Stable contract with long-term potential
- Professional, supportive working environment
If you're an organised and proactive FM professional looking for your next opportunity, we'd love to hear from you. Apply today or contact us for more information.
Helpdesk Coordinator in Chester employer: Winner Recruitment
Contact Detail:
Winner Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. Let them know you're on the lookout for a Helpdesk Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Helpdesk Coordinator roles and practice your responses. We recommend using the STAR method to structure your answers, showcasing your experience with CAFM systems and customer service.
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your knowledge of CAFM systems and your organisational prowess during interviews. Bring examples of how you've improved processes or handled reactive tasks in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Helpdesk Coordinator in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Facilities Management and your familiarity with CAFM systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Coordinator role. Be sure to mention your strong organisational skills and how you handle communication in a busy environment.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we like to see!
How to prepare for a job interview at Winner Recruitment
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your experience with them and how you've used them to manage tasks in previous roles. This will show that you're not just familiar with the system, but that you can leverage it effectively.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully handled calls and emails in a busy environment. Think about times when you maintained clear communication between teams or resolved issues quickly – these stories will highlight your customer service skills.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise tasks in a reactive environment. Share specific strategies you use to manage workload and ensure that all requests are logged and allocated correctly. This will demonstrate your ability to thrive in a fast-paced setting.
✨Build Relationships
Think about how you've built strong working relationships in past roles. Be prepared to discuss how you liaised with engineers, subcontractors, and management to ensure service delivery standards were met. This will show that you understand the importance of collaboration in Facilities Management.
