At a Glance
- Tasks: Lead and manage multi-site cleaning operations while building strong client relationships.
- Company: Join a family-owned, eco-friendly cleaning company focused on staff and client satisfaction.
- Benefits: Enjoy 28 days holiday, a vehicle, laptop, phone, and flexible working hours.
- Other info: Work in a dynamic environment with a focus on operational excellence and client retention.
- Why this job: Make a real impact in a growing company with excellent career progression opportunities.
- Qualifications: Experience in managing cleaning operations and strong leadership skills required.
The predicted salary is between 44000 - 44000 € per year.
WINNER are currently working with a family-owned, staff focused, eco-friendly cleaning company who, due to their continued success, are currently searching for an experienced and commercially minded Operations Manager to oversee a portfolio of commercial cleaning contracts valued at approximately £1.5 million annually.
This is not a purely supervisory role — we are looking for a genuine operational leader who can:
- Manage multi-site cleaning operations
- Build strong client relationships
- Improve standards and staff performance
- Actively identify opportunities to grow accounts
The successful candidate will oversee multiple sites and cleaning teams, ensuring operational excellence, client retention, and profitable growth across the portfolio. As an area manager, you'll be working closely with the operations director/senior account managers to attend site visits and quality control audits. You'll be responsible for face-to-face interactions with customers and staff. Your role will be to build long lasting relationships with clients, ensuring customer satisfaction. You'll perform staff inductions, looking after up to 90 mobile cleaners at peak. You will perform monthly site audits and report any poor quality of service, overseeing KPI/SLA across the sites.
Key Responsibilities
- Operational Management
- Oversee the day-to-day management of a portfolio of commercial cleaning contracts
- Ensure all sites meet company and client standards
- Conduct regular audits, inspections, and performance reviews
- Manage staffing levels, rota planning, and operational coverage
- Support recruitment, onboarding, and training of cleaning operatives and supervisors
- Drive accountability and performance across all sites
- Client Relationship Management
- Build and maintain strong relationships with clients
- Attend client meetings and handle escalations professionally
- Ensure high levels of customer satisfaction and contract retention
- Respond quickly and effectively to operational issues
- Commercial & Financial Responsibility
- Manage labour and operational costs effectively
- Monitor site profitability and operational efficiency
- Identify additional service opportunities within existing accounts
- Generate upsales across the portfolio
Commission Structure
- Earn 10% commission on all successful upsales
- Opportunity to significantly increase earnings through account growth and service expansion
Portfolio Overview
The successful candidate will manage:
- A contract portfolio worth approximately £1.5 million annually
- Multiple commercial sites across the region
- Teams of cleaners, supervisors, and support staff
- High-profile client relationships and service delivery standards
What We're Looking For
Essential Experience
- Previous experience managing multi-site cleaning or FM operations
- Strong leadership and people management skills
- Experience managing large cleaning teams and multiple contracts
- Excellent organisational and communication abilities
- Ability to work under pressure and solve problems proactively
- Full UK driving licence
Ideal Candidate
We are looking for someone who:
- Thinks like a manager, not just a supervisor
- Understands operational efficiency and labour control
- Can build strong long-term client relationships
- Is commercially aware and confident identifying growth opportunities
- Leads by example and drives high standards across teams
Full and clean UK driving licence and be able to travel to sites. Must live within commuting distance of the location as detailed. Be of a smart and professional appearance.
Benefits: 28 days holiday – Mobile Phone – Laptop – Excellent Career progression prospects – Flexible working hours – Family-owned staff focused company.
Operations Manager - Commercial Cleaning in Bristol employer: Winner Recruitment
Join a family-owned, eco-friendly cleaning company in Bristol that prioritises its staff and fosters a supportive work culture. As an Operations Manager, you'll benefit from excellent career progression opportunities, flexible working hours, and a competitive commission structure, all while leading a dedicated team to deliver exceptional service across multiple sites. This role not only offers a chance to make a meaningful impact on client relationships and operational excellence but also ensures you are part of a company that values sustainability and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Commercial Cleaning in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Attend local events or join online forums where you can meet potential employers or colleagues who might know of openings.
✨Tip Number 2
Show off your skills in person! If you get the chance, ask for an informal chat or coffee with someone at the company you're interested in. This is a great way to demonstrate your passion and knowledge about operations management.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your experience aligns with their goals, especially in managing multi-site operations and client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager - Commercial Cleaning in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing multi-site operations and building client relationships. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved operational efficiency or driven team performance in the past.
Showcase Your Leadership Skills:We’re looking for someone who leads by example. In your application, emphasise your leadership style and how you’ve successfully managed large teams. Let us know how you motivate and support your staff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Winner Recruitment
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of commercial cleaning. Familiarise yourself with key performance indicators (KPIs) and how they relate to operational efficiency. This will help you demonstrate your expertise and show that you can manage multi-site operations effectively.
✨Build a Rapport with Interviewers
Since this role involves building strong client relationships, practice your interpersonal skills. During the interview, engage with your interviewers as if they were clients. Show genuine interest in their needs and concerns, and highlight your experience in maintaining long-term relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and leadership skills. Prepare examples from your past experiences where you've successfully managed teams or resolved operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Commercial Awareness
Be ready to discuss how you can identify growth opportunities within existing accounts. Research the company’s current contracts and think about potential upselling strategies. This will demonstrate your commercial mindset and ability to drive profitability in the role.
