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- Tasks: Manage front-of-house services and deliver exceptional customer experiences.
- Company: Join a leading Facilities Management organisation on a prestigious scientific campus.
- Benefits: Earn £19.24 per hour with opportunities for career progression.
- Other info: Collaborative environment with a focus on innovation and excellence.
- Why this job: Be the face of a premium workplace and make lasting impressions.
- Qualifications: Experience in hospitality or facilities management and strong customer service skills.
The predicted salary is between 40000 - 40000 £ per year.
Our client, a leading Facilities Management organisation, is seeking a professional and highly customer-focused Concierge & Workplace Experience Coordinator to join a large FM company on a prestigious site. This is a fantastic opportunity for someone with a strong hospitality, workplace, or front-of-house background who thrives in a fast-paced, premium corporate environment.
About the Role
This is a highly visible position acting as a key point of contact for employees, guests, and VIP visitors across a large scientific and innovation campus. Working closely with the Client Business Support team, you will help deliver an exceptional Visitor & Staff Experience strategy while ensuring seamless day-to-day workplace operations. As part of the Concierge function, you will be responsible for delivering world-class customer service within a premium front-of-house setting.
Key Responsibilities
- Manage and coordinate front-of-house workplace services including concierge, reception, meeting room management, and event support.
- Oversee the Concierge and Gatehouse Reception operations across the site.
- Act as a lead contact for improving customer service processes and enhancing the visitor journey.
- Manage premium meeting rooms, bookings, room set-ups, and workplace technology requirements.
- Welcome visitors with a professional and friendly approach, ensuring a first-class experience at all times.
- Support the implementation of new workplace initiatives, procedures, and service improvements.
- Coordinate with FM service partners including catering, cleaning, security, and waste management teams.
- Arrange and confirm catering requirements for meetings and events.
- Record and track service requests while providing administrative support where required.
- Ensure compliance with all Health & Safety and site procedures.
- Handle client queries, complaints, and escalations professionally and efficiently.
What We're Looking For
- Previous experience within concierge, hospitality, workplace experience, reception, or facilities management environments.
- Experience working with meeting room technology and communication systems.
- Strong customer service and stakeholder management skills.
- Knowledge of FM workplace processes and procedures.
- Excellent organisational skills with strong attention to detail.
- Proficient in Microsoft Office including Word, Excel, and Outlook.
- Confident communicator with the ability to manage multiple priorities in a professional environment.
- High School Diploma/GED (or equivalent) with at least 3 years' relevant experience.
Why Apply?
- Competitive hourly rate of £19.24 per hour.
- Opportunity to work on a prestigious scientific and innovation campus.
- Join a globally recognised FM organisation.
- Highly visible role with real career progression opportunities.
- Collaborative and professional working environment.
- Be part of a team delivering exceptional workplace experiences every day.
If you are passionate about customer service, workplace experience, and creating outstanding first impressions, we would love to hear from you.
Front Desk Concierge in Bracknell employer: Winner Recruitment
Contact Detail:
Winner Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Concierge in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and hospitality sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Nail that first impression! When you get an interview, dress smartly and be ready to showcase your customer service skills. Remember, you're applying for a role where making people feel welcome is key!
✨Tip Number 3
Research the company! Familiarise yourself with their values and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our fantastic team in delivering exceptional workplace experiences.
We think you need these skills to ace Front Desk Concierge in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality or front-of-house roles. We want to see how your skills align with the Concierge & Workplace Experience Coordinator position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can enhance the visitor experience. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Organisational Skills: In this role, you'll need to juggle multiple tasks. Highlight any experiences where you've successfully managed priorities or improved processes. We’re looking for someone who can keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Winner Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge & Workplace Experience Coordinator. Familiarise yourself with the key tasks like managing front-of-house services and enhancing visitor experiences. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for a client or guest. Highlight your ability to handle queries and complaints professionally, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. For instance, how would you manage a difficult visitor or coordinate multiple meeting room bookings? Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Dress to Impress
As a front-of-house role, first impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects your understanding of the corporate environment you'll be working in.