Service Manager
Location: Middleton, Manchester
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Salary: Competitive, dependent on experience
Job Type: Full-time, Permanent
We are currently recruiting for an experienced Service Manager on behalf of a well-established and growing lift engineering company based in Middleton, Manchester.
This is an excellent opportunity for an individual with a strong background in the lift industry and proven management experience to take responsibility for the day-to-day running of a busy Service & Repairs department.
Working closely with the Service & Repairs Director, you will oversee a team of field-based lift engineers, ensuring planned maintenance, reactive call-outs and repair works are delivered safely, efficiently and to the highest standards.
Key Responsibilities
- Manage and oversee a team of field-based lift engineers, ensuring workloads are effectively planned and allocated.
- Take responsibility for the delivery of planned preventative maintenance, reactive breakdowns and repair works.
- Ensure engineers attend call-outs within agreed response times, prioritising emergency entrapment situations.
- Monitor service delivery, KPIs and SLAs, ensuring contractual commitments are consistently achieved.
- Manage engineer performance, including one-to-ones, appraisals, training and development.
- Coordinate repair works, ensuring the correct labour, materials and resources are in place.
- Monitor recurring faults and work closely with the technical team to ensure issues are resolved effectively.
- Maintain high standards of health and safety, ensuring engineers follow safe systems of work.
- Carry out site and vehicle audits, toolbox talks and follow up on any corrective actions.
- Handle customer escalations and complaints, ensuring issues are resolved professionally and promptly.
- Work closely with the Service Office and Technical teams to ensure effective communication between office and field operations.
- Deputise for the Service & Repairs Director when required, taking responsibility for the operational running of the department.
The Ideal Candidate
- Previous experience within the lift industry, with a strong understanding of lift servicing, maintenance and repairs.
- Proven experience managing a team of engineers, ideally within a field-based service environment.
- A technical background as a Lift Engineer or Technician would be highly advantageous.
- Good understanding of LOLER requirements and lift industry health and safety standards.
- Experience managing workloads, call-out rotas and engineer performance.
- Confident working with SLAs, KPIs and service management systems.
- Strong organisational and communication skills, with the ability to manage competing priorities.
- Commercially aware, with an understanding of labour costs, overtime and repair margins.
- Full UK driving licence.
The Opportunity
This is a fantastic opportunity to join an established lift engineering business in a senior operational position, where you will have the autonomy to make a real difference to service delivery, develop the engineering team and play a key role in the continued success of the department.
Interested? xgikmsk
If you have experience within the lift industry and are looking for your next management opportunity, we would love to hear from you.
Apply today or contact our recruitment team for a confidential discussion.
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