Job Title: Regional Manager – Cleaning Services (Soft FM) Location: Birmigham Salary: £30,000 - £40,000 + Car/Allowance + Benefits About the Role: We are seeking an experienced and driven Regional Manager to oversee the delivery of cleaning services across multiple client sites within the West Midlands. Working for a leading Soft FM service provider, you will be responsible for ensuring high standards of service delivery, client satisfaction, and operational efficiency across your portfolio. This is a key leadership role requiring strong people management, commercial awareness, and a passion for service excellence. Key Responsibilities * Lead, manage, and support a team of Supervisors, and Cleaning Operatives across multiple locations * Ensure all cleaning services are delivered in line with contractual KPIs, SLAs, and quality standards * Build and maintain strong client relationships, acting as the main point of contact for regional accounts * Conduct regular site audits, inspections, and performance reviews * Manage budgets, control costs, and identify opportunities for efficiency improvements * Drive continuous improvement initiatives and implement best practices * Oversee recruitment, training, and development of staff within the region * Ensure compliance with Health & Safety legislation and company policies * Handle escalations, complaints, and service issues promptly and professionally About You * Proven experience in a Regional or Area Manager role within cleaning or Soft FM services * Strong leadership and people management skills across multi-site operations * Commercially aware with experience managing budgets and P&L responsibility * Excellent client relationship and stakeholder management skills * Strong organisational and problem-solving abilities * Knowledge of Health & Safety and compliance requirements * Full UK driving licence (travel across the region required) What We Offer * Competitive salary and benefits package * Company vehicle or car allowance * Career development opportunities within a growing organisation * Supportive and dynamic working environment How to Apply: If you are a motivated and experienced leader looking to take the next step in your career within Soft FM, we would love to hear from you. Apply today with your CV and a brief cover note outlining your suitability for the role
