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- Tasks: Manage client orders and ensure timely delivery while liaising with production teams.
- Company: Prestigious client in Central Birmingham with a focus on customer service.
- Benefits: Temporary to permanent role with potential for career growth.
- Why this job: Be the vital link between clients and production, making a real impact.
- Qualifications: 2 years experience in a similar role with strong communication skills.
- Other info: Work Monday to Thursday, with shorter hours on Friday.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a really exciting new role for one of our prestigious client’s based in Central Birmingham. This role will be a customer focused administration role. You will be based on the factory shop floor reporting directly into the production manager. You will be an integral part of the team liaison between the client and internal managers. Your role will be to report on the progression of orders for the clients. Your main purpose of the role is to monitor and drive forward the progression of jobs to deliver a timely and effective service. This will be a temporary to permanent role for the right candidate.
General Duties
- Speaking to clients and customers in regards to the status of their orders via phone or email
- Produce and maintain monthly KPI reports to track performance, progress, and key metrics
- Monitor workflow and ensure all jobs are progressing according to plan
- Reporting into the production manager with any issues or possible delays and offering resolutions
- Liaising with line managers daily to see current status with orders and update clients
- Updating the information on to the in-house system
- Chase any outstanding parts
- Update schedules on the systems
- Monitoring and driving all of the jobs forward
- Make sure every order is delivered effectively and in a timely manner
- Resolve or offer any solutions if required
- Achieve the in-house targets & KPI’s that are set daily and weekly
Skills and Experience needed
- You must have a minimum of 2 years experience working in a similar environment or role
- Have excellent customer service and communication skills as speaking to prestigious clients
- Have exceptional organisational skills and be able to stay calm under pressure
- Must be able to articulate yourself well under pressure
- Have the ability to think on your feet and offer the customer cost saving solutions
Hours of work will be Monday – Thursday 8.00am – 4.45pm – Friday 8.00am – 1.30pm – 38 hours a week. If you are available immediately and have the relevant skill set and experience please apply online in the first instance.
PRODUCTION ADMINISTRATOR in Birmingham employer: Winner Recruitment
Contact Detail:
Winner Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PRODUCTION ADMINISTRATOR in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Production Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and understand their production processes. Be ready to discuss how your experience aligns with their needs, especially in customer service and order management.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or resolved issues under pressure. This will demonstrate that you can keep things running smoothly on the shop floor.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace PRODUCTION ADMINISTRATOR in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Production Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and ability to handle pressure, as these are key for us in this position.
Showcase Your Communication Skills: Since you'll be liaising with clients and internal managers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Winner Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Production Administrator inside out. Familiarise yourself with the key responsibilities like monitoring order progression and liaising with clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your excellent communication skills. Think of examples from your past experience where you've successfully handled customer queries or resolved issues. This will highlight your ability to articulate yourself well under pressure.
✨Be Organised and Proactive
During the interview, emphasise your organisational skills and your ability to stay calm under pressure. You might want to share specific instances where you’ve managed multiple tasks or deadlines effectively. This will reassure them that you can handle the fast-paced environment of the factory shop floor.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle potential delays or issues with orders. Prepare some scenarios where you’ve successfully offered solutions in the past. This will demonstrate your proactive approach and ability to think on your feet, which is crucial for this role.
