At a Glance
- Tasks: Manage customer queries and payroll tasks in a fast-paced environment.
- Company: Join a dynamic team with a supportive culture and growth opportunities.
- Benefits: Earn £13.00 per hour, enjoy hybrid working, and participate in paid company events.
- Other info: Full training provided; perfect for those who love problem-solving and staying busy.
- Why this job: Thrive in a challenging role where no two days are the same and make a real impact.
- Qualifications: A positive attitude, good communication skills, and resilience under pressure are key.
£13.00 per hour | Temp to Perm
Monday – Thursday: 8:30am – 5:00pm
Friday: 8:30am – 4:30pm
Are you someone who thrives under pressure, enjoys a challenge and has a real go-getter attitude? We're looking for a confident and resilient Customer Service / Operations Administrator to join a busy and growing team on a temp-to-perm basis. This is a fast-paced role where no two days are the same. You'll need to be someone who enjoys being busy, can think on your feet and isn't afraid to deal with challenging situations.
The Role
You'll be responsible for managing a varied workload, dealing with customers and callers, and following detailed processes, legislation and industry rules. The role involves using multiple computer systems, prioritising workloads and handling sometimes difficult or irate callers, so confidence, resilience and good communication skills are essential. You'll receive training on the processes and systems, so previous industry experience isn't essential.
What We're Looking For
- A proactive, positive and go-getter attitude
- Excellent written communication skills
- Good computer literacy and the ability to learn new systems quickly
- The ability to manage multiple systems and tasks simultaneously
- Strong organisational and prioritisation skills
- The confidence and resilience to deal with difficult or irate callers
- The ability to remain calm and professional under pressure
- A willingness to learn detailed processes, legislation and rules
- A flexible approach to working hours when required
Temp to Perm
This is a temp-to-perm opportunity, giving you the chance to prove yourself within the role before moving into a permanent position.
Working Hours
Monday – Thursday: 8:30am – 5:00pm
Friday: 8:30am – 4:30pm
There may also be opportunities for evening and weekend overtime, so flexibility would be an advantage.
What's On Offer?
- £13.00 per hour
- Temp-to-perm opportunity
- Hybrid working
- Company benefits
- Paid-for company events throughout the year
- Supportive working environment
- Genuine opportunities for internal progression
- Full training provided
Important – This Role Isn't For Everyone!
This is a high-pressure, fast-paced environment and you'll need to be comfortable with that. If you're the type of person who loves being busy, enjoys solving problems and looks at a difficult situation as a challenge rather than a problem, you could really thrive here. If you're looking for a quiet, predictable role where every day is the same, this probably isn't the job for you! No previous industry experience is required – we're more interested in your attitude, resilience and willingness to learn. If you're up for the challenge, apply today.
Customer Service / Payroll Administrator in Barnsley employer: Winner Recruitment
At EVRi Rugby, we pride ourselves on being an excellent employer, offering competitive pay rates and regular shifts in a dynamic and supportive work environment. Our team enjoys ongoing support and opportunities for growth within our established depot, making it an ideal place for HGV Class 1 Shunter Drivers looking for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Payroll Administrator in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Winner Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Winner Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Payroll Administrator in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Winner Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Winner Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Winner Recruitment!
How to prepare for a job interview at Winner Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
