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For Companies At a Glance
- Tasks: Service, maintain, and repair innovative healthcare products while ensuring customer satisfaction.
- Company: Winncare, a leader in mobility and care solutions with over 40 years of experience.
- Benefits: Full-time role with a supportive team and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while working in a dynamic and rewarding environment.
- Qualifications: Experience in repair and maintenance, engineering qualification, and excellent communication skills.
- Other info: Join a passionate team during an exciting period of organisational growth.
The predicted salary is between 30000 - 40000 £ per year.
About Winncare
At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions. Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.
This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment. A unique opportunity has arisen for a suitably qualified and experienced individual to join the team in the role of Service Engineer.
Employed on a full-time basis and reporting to the Site Manager, the successful candidate will undertake the service, maintenance, and repair of company products. This will require the Service Engineer to liaise directly with both internal and external customers, undertake site visits, and ensure service delivery is to a high standard. Additionally, the successful candidate will ensure customer satisfaction while adhering to company procedures, particularly in areas such as documentation, health, and safety.
The Service Engineer will travel to various locations to perform duties, carrying out both planned and reactive maintenance work as well as the completion of accurate and up to date reports relating to client and customer requirements concerning quality and service delivery.
Key tasks and accountabilities associated with the role are as follows:
- Work collaboratively with different teams and departments to achieve high quality and cost-effective service delivery.
- Use skills, knowledge, and experience to improve standards whilst promoting efficiencies and effective service improvements.
- Service, repair, and maintain products in the defined area of responsibility as per the defined service documentation and the quality system framework.
- Report all relevant service activity, ensuring updated and accurate service data in the service system.
- Full responsibility for maintaining and documenting accurate service and maintenance records.
This list is not exhaustive and the postholder will be expected to undertake other duties for which they are qualified and experienced to undertake.
Applicants should possess previous experience in repair and maintenance in a similar environment, possess a qualification in an engineering field, for example medical technology, electronic, mechanical as well as working in a methodical manner and demonstrating good attention to detail. It is important applicants are organised and able to prioritise own workload, possess excellent verbal and written communication skills and be IT proficient with Microsoft Office (including Outlook, Excel).
It is essential applicants possess excellent customer facing skills, a UK Driving Licence as there will be considerable travel in the UK required as well as the ability to work and stay away from home overnight. Please note the role will require a degree of physical capability as duties will include manual handling, lifting, and working in challenging environments. A DBS background check will also be required.
This is a great opportunity for an enthusiastic and experienced individual to join a committed, professional, and dedicated team at a time of growth in a rewarding and engaging environment and a great workplace community. If you possess the skills, knowledge, and experience suitable for this vacant post, please apply.
Service Engineer in Presteigne employer: Winncare
Contact Detail:
Winncare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Presteigne
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and engineering sectors. Attend industry events or join online forums where you can meet potential employers or colleagues who might know of openings at Winncare.
✨Tip Number 2
Prepare for interviews by researching Winncare's products and services. Understand their commitment to quality and customer satisfaction, so you can showcase how your skills as a Service Engineer align with their mission during the interview.
✨Tip Number 3
Practice your communication skills! As a Service Engineer, you'll need to liaise with customers and teams. Role-play common scenarios with a friend to boost your confidence and ensure you can articulate your experience clearly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Winncare team and contributing to their mission of enhancing lives.
We think you need these skills to ace Service Engineer in Presteigne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience in repair and maintenance, and don’t forget to mention any qualifications in engineering fields like medical technology or electronics.
Show Off Your Skills: In your application, emphasise your customer-facing skills and IT proficiency. We want to see how you can communicate effectively and use tools like Microsoft Office to keep everything organised and efficient.
Be Clear and Concise: When writing your cover letter, be clear and concise about why you’re a great fit for us. Use specific examples from your past experiences that demonstrate your ability to deliver high-quality service and maintain safety standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Winncare.
How to prepare for a job interview at Winncare
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance of medical equipment. Be ready to discuss specific products and services that Winncare offers, as well as any relevant experience you have in similar roles.
✨Showcase Your Customer Skills
Since the role involves liaising with customers, prepare examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and ability to ensure customer satisfaction, as this will be key in your interview.
✨Demonstrate Team Spirit
Winncare values collaboration, so think of instances where you've worked effectively within a team. Be prepared to discuss how you can contribute to a positive working environment and improve service delivery through teamwork.
✨Be Organised and Detail-Oriented
Given the importance of documentation and record-keeping in this role, come prepared to talk about how you manage your workload and ensure accuracy in your reports. Mention any tools or methods you use to stay organised and efficient.