Customer Service Administrator

Overview

About Winncare & Five Mobility At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions. Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. Five Mobility is a market leading supplier of Bariatric and specialist equipment for beds, mattresses, seating, toileting and hoisting equipment for acute, community, long term and home care. Five Mobility is built on care knowledge with a consultative approach to ensure patients have the right equipment and care teams are equipped to deliver safe and comfortable care.

Due to continued growth, we have a unique opportunity for a self-motivated and experienced individual to join our Customer Service team in Harlow in the role of Customer Service Administrator. This appointment will cover Out of Office Service, working Saturday, Sunday and Monday, 9am to 5pm. Saturday and Sunday will be home based with attendance to handover to our office in Harlow.

Responsibilities

• Answering and directing phone calls from health and medical professionals, members of the public in relation to the purchase and rental of equipment. Dealing directly with the call or passing on to the relevant area.
• Undertaking hire requests from customers for new hires or existing contracts – End to End process.
• Liaise with other company depots to establish stock status on equipment.
• Upload hire contacts on the system and amend any discrepancies.
• Troubleshoot with customers any equipment that is not working, prior to sending out a technician.
• Undertake the completion of Sales Orders and placing orders with suppliers – End to End process.
• Producing reports for customers using internal databases or Microsoft Excel.
• Investigating and resolving customer hire/invoice queries.

Requirements / Qualifications

• Good knowledge and experience of administrative procedures, the ability to prioritise own workload and adhere to strict deadlines.
• Excellent knowledge of software applications such as Microsoft Office, using the internet and maintaining databases. Accuracy and attention to detail is essential.
• Excellent communication skills, both written and verbal, with colleagues, customers and clients.
• Ability to work independently with self-motivation and manage time while working from home to satisfy business requirements.
• Energetic, engaging and charismatic with a can-do attitude and flexible approach to work, capable of developing excellent relationships.

This is a great opportunity for a suitably experienced individual to join a committed and dedicated team in a rewarding environment and workplace community.