At a Glance
- Tasks: Coordinate customer service and hire requests while supporting the service team.
- Company: Winncare, a leader in mobility and care solutions with over 40 years of experience.
- Benefits: Join a dedicated team in a rewarding environment with growth opportunities.
- Other info: Fast-paced role with opportunities to learn and adapt in a supportive workplace.
- Why this job: Make a real difference in healthcare by enhancing lives through innovative solutions.
- Qualifications: Experience in customer service or service coordination, strong communication skills required.
The predicted salary is between 32400 - 39600 £ per year.
About Winncare
At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions.
With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.
About Winncare
At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions.
With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.
Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve.
As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.
This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment.
Our team in Blackburn are seeking to appoint an experienced and capable individual in the position of Service Co-ordinator.
Reporting to the Service Manager, the Service Co-ordinator will provide dedicated and detail-oriented support to the wider team.
The Service Co-ordinator will play a crucial role in managing customer service and hire requests.
The successful applicant will be responsible for ensuring work is scheduled in accordance with regulatory requirements, coordinating with engineers and installers, and updating the ERP system at each stage to ensure timely completion and invoicing of services.
Additionally, the role encompasses key account management from a service and repair perspective.
- Key tasks and accountabilities associated with the role are as follows:
- Work in collaboration with the members of the service and sales team coordinating servicing and maintenance for all customers.
- Efficient administration of service and hire related orders.
- Process service and hire requests and coordinate the work to the engineers/installers.
- Processing the service orders during and on completion of the works.
- Complete the work on the software system for invoicing purposes.
- Prepare reports of activities with the accountable accounts.
- Build a strong, in-depth product knowledge to understand the features and benefits of products.
- Maintain and update the ERP database pre and post servicing to ensure the data is processed accordingly.
This list is not exhaustive and the successful candidate will be expected to undertake any other duties for which they are suitably qualified and experienced to undertake.
Applicants should possess demonstratable experience in a customer service/telesales/service coordination capacity, be a confident communicator, in person and via the telephone/email and possess the ability to build excellent internal and external relationships.
The successful candidate will have a passion for providing solution, be motivated by achieving targets and demonstrate attention to detail and accuracy.
It is essential applicants possess the ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously, be Proficient in Microsoft Office, particularly Outlook, Word and Excel and be able to work on own initiative and have the willingness to learn and adapt to new systems and processes.
Experience of using and working an ERP system would be advantageous as would previous experience in the NHS, care home or healthcare sector.
This is a great opportunity for a suitably qualified and experienced individual to join a committed and dedicated team at a time of growth in a rewarding and engaging environment and a great workplace community.
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Service Co-Ordinator in Blackburn employer: Winncare UK
Winncare is an exceptional employer, offering a dynamic and supportive work environment in Bradford where innovation meets compassion. As a Technical Operator, you will be part of a dedicated team committed to enhancing the quality of life for individuals in need of care solutions, with ample opportunities for professional growth and development. Our focus on employee well-being, coupled with our commitment to excellence in the healthcare industry, makes Winncare a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-Ordinator in Blackburn
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Winncare UK.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Winncare UK.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Winncare UK, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Co-Ordinator in Blackburn
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Winncare UK.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Winncare UK.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Winncare UK. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Winncare UK. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Winncare UK
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Winncare UK’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
