Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle client claims and deliver exceptional customer service.
- Company: Join Winn Group, a leading accident management business in the North East.
- Benefits: Competitive salary, bonus potential, generous holiday package, and flexible working hours.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a WINNing team making a real difference in clients' lives.
- Qualifications: Strong communication skills and ability to manage a caseload effectively.
The predicted salary is between 27000 - 30000 £ per year.
Salary: £27,000 - £30,000 (based on 40 hours)
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non‑fault accidents. Our mission is simple: to be the best one‑stop shop for accident management. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8‑star rating on Trustpilot, we provide an excellent service for the client from start to finish.
Responsibilities
- Handle initial client claims related to road traffic, personal injury, and vehicle damage.
- Look after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients.
- Be articulate, having a strong communication skill set to handle complex claims, and maintain professional relationships with internal colleagues, external clients, and third parties.
- Work to targets and deadlines within a proactive workplace, taking ownership of your caseload.
What We Offer
- Competitive Salary: £27,000 to £30,000.
- Excellent bonus earning potential (top performers earn an average of £500 bonus per month, plus overtime).
- Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
- Work‑Life Balance: Flexible working hours, on‑site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme.
Nightshift Claims Handler employer: Winn Group
Contact Detail:
Winn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nightshift Claims Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Nightshift Claims Handler role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Winn Group and understanding their mission. Show us that you’re not just another candidate; demonstrate your passion for accident management and how you can contribute to our winning team.
✨Tip Number 3
Practice your communication skills! As a Claims Handler, you'll need to articulate complex claims clearly. Role-play with a friend or record yourself to refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Winn Group.
We think you need these skills to ace Nightshift Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Nightshift Claims Handler role. Highlight relevant experience and skills that match what we're looking for, like your communication skills and ability to handle complex claims.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you want to join our WINNing team. Be genuine and let us know how you can contribute to our mission.
Showcase Your Customer Service Skills: Since delivering exceptional customer service is key for us, make sure to include examples of how you've gone above and beyond for clients in your application. We love seeing real-life stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Winn Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Nightshift Claims Handler. Familiarise yourself with common claims processes, especially related to road traffic and personal injury. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples from your past experiences where you've effectively handled complex situations or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Customer Service Mindset
Winn Group values exceptional customer service, so be ready to discuss how you've gone above and beyond for clients in previous roles. Think of specific instances where you made a positive impact on someone's experience, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're not only interested in the job but also in how you can contribute to the team's success.