Telematics and Claims Advisor in Newcastle upon Tyne

Salary: £27,000 to £30,000 (based on 40 hours)

Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.

The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle.

Why Join Us?

At Winn Group, we’re more than a business. We’re a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law.

We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, well-being, and fosters your growth.

Responsibilities

• Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required.
• Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers’ Liability and Public Liability claims.
• Maintain and develop knowledge of telematics technology and its role within the insurance sector.
• Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement.
• Conduct witness statement appointments and draft witness statements for RTAs that have occurred in Scotland.
• Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently.
• Build and maintain positive client relationships, managing expectations and delivering a high standard of service.
• Ensure compliance with Information Security policies, including data protection and secure use of information systems.
• Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team.

What We Offer

• Competitive salary and a structured progression pathway
• Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
• Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).
• Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
• Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
• Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year.

About You

To succeed in this role, we’re looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business.

• Ability to work towards shared goals and objectives.
• Experience of demonstrating effective teamworking within a commercial environment.
• Strong attention to detail and accuracy.
• IT literate.

Desirable Skills and Experience

• Excellent written communication skills, including spelling and grammar.
• Effective time management and organisational skills.
• Proactive and self-motivated approach to work.
• Experience of working to deadlines and performance targets.
• Ability to contribute to shared team goals and objectives.
• Demonstrated ability to work effectively as part of a team within a commercial environment.
• Flexible, cooperative, and adaptable approach.
• Ability to identify potential issues and take a solution-focused approach.
• Strong communication and interpersonal skills.
• Commitment to continuous personal and professional development.

Next Steps?

If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don’t receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application!