At a Glance
- Tasks: Investigate and respond to complaints while ensuring compliance with company guidelines.
- Company: Join Winn Group, a leading North East business in accident management.
- Benefits: Enjoy 25 days holiday, flexible hours, and wellbeing support.
- Other info: Participate in social events and community initiatives throughout the year.
- Why this job: Be part of a team that values integrity and supports your growth.
- Qualifications: Fast-paced work experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management? An opportunity has become available to join our Compliance team as a Compliance & Complaints Handler where you will work closely with the Compliance and Complaints Officer and Manager in the day-to-day running of all complaint and compliance matters. This role will be working fully in our Byker Head Office, Monday to Friday, typically working between 8.30am to 5.00pm.
Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8-star rating on Trustpilot, we provide an excellent service for the client from start to finish.
Responsibilities
As a Compliance and Complaints Handler, you will investigate and respond to complaints in a timely manner within the company's guidelines. Any ad hoc or additional duties as deemed fit and appropriate this post and the associated level of responsibility attached to it.
What We Offer
- Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
- Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).
- Well Being Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
- Social and Charitable Events: Throughout the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year, we support a local charity and host numerous fundraising events to raise money for a good cause.
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Essential Skills and Experience
- Ability to work in a fast-paced environment.
- Experience of working to performance objectives.
- Experience of working towards deadlines.
- Ability to work towards shared goals and objectives.
- Experience of demonstrating effective teamworking within a commercial environment.
- Cooperative and flexible approach.
- Ability to identify where problems may arise and adopt a solution-focused approach.
- Demonstrate effective communication and good interpersonal skills.
- IT literate.
- Commitment to own personal development.
Next Steps?
If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application!
Compliance & Complaints Handler in Newcastle upon Tyne employer: Winn Group
Winn Group is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture in our Byker Head Office. With generous holiday packages, flexible working hours, and numerous opportunities for professional development, we celebrate every milestone of our team members. Join us to be part of a values-driven organisation that not only excels in accident management but also actively contributes to the community through charitable events and sustainable practices.
