Salary: £27,000 - £30,000 (based on 40 hours)
Are you detail-oriented, confident communicating with customers and skilled at reviewing information and resolving queries?
We're looking for a Claims Processor to join our Impecuniosity Team. This team plays a vital role in supporting motor claims by reviewing financial information, gathering supporting evidence and liaising with insurers to help achieve the best possible outcome for our clients.
This is an excellent opportunity for someone with experience in administration, customer service, insurance, legal services or claims handling who enjoys investigative work and communicating with a variety of stakeholders.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management.
As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8-star rating on Trustpilot, we provide an excellent service for the client from start to finish.
Responsibilities
As a Claims Processor within the Impecuniosity Team, you'll help gather and review financial information relating to claims and work with insurers to resolve outstanding matters. Your responsibilities will include:
- Contacting clients to obtain bank statements and other supporting financial documents required for their claim.
- Reviewing financial information and carrying out assessments to determine whether clients meet certain claim criteria.
- Reviewing correspondence and documents received from third-party insurers and identifying any actions required.
- Speaking and corresponding with insurers to discuss claims and negotiate settlement agreements where appropriate.
- Maintaining accurate records and updating our case management systems.
- Communicating with clients to provide updates and explain requests for information in a clear and supportive manner.
- Ensuring all work is completed accurately and within agreed timescales.
- Working collaboratively with colleagues and stakeholders to progress claims efficiently.
What We Offer
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
Generous Holiday Package : 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).
Supporting sustainable practices and community initiatives.
Well Being Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
Social and Charitable Events: Throughout the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year, we support a local charity and host numerous fundraising events to raise money for a good cause.
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Essential Skills and Experience
- Excellent communication and interpersonal skills.
- Strong attention to detail and analytical ability.
- Good organisational and time management skills.
- Confidence handling sensitive and confidential information.
- Ability to work independently while managing a busy workload.
- Strong IT skills and confidence using computer systems.
- Professional and confident telephone manner.
- Previous experience within claims, insurance, legal services, financial services, administration or customer service.
- Experience reviewing documents and making evidence-based decisions.
- Experience negotiating or resolving customer or stakeholder queries.
- Understanding of motor claims or insurance processes.
What our Staff Say
"The team is great, the atmosphere makes coming to work enjoyable, and I feel valued in what I do. I appreciate the opportunities for progression and personal growth."
FRT Quality & Recovery Compliance Auditor
"Every day brings something different, keeping me engaged and learning, and the opportunities to develop and progress makes it even more fulfilling."
FRT Auditor & Trainer
"Every day presents opportunities to deal with new and interesting cases. It's rewarding to be part of a team that can help the business continue to grow."
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