At a Glance
- Tasks: Support clients with claims, manage data, and provide top-notch service.
- Company: Join a dynamic team at Winn Group in Byker, Newcastle.
- Benefits: Enjoy 25 days holiday, flexible hours, and funded learning opportunities.
- Other info: Participate in fun social events and charity initiatives throughout the year.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Team player with strong attention to detail and good communication skills.
The predicted salary is between 30000 - 40000 € per year.
Working Pattern: Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle.
Responsibilities:
- Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policy holders to provide appropriate support, including contacting emergency services where required.
- Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims.
- Maintain and develop knowledge of telematics technology and its role within the insurance sector.
- Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement.
- Conduct witness statement appointments and draft witness statements for RTAs that have occurred in Scotland.
- Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently.
- Build and maintain positive client relationships, managing expectations and delivering a high standard of service.
- Ensure compliance with Information Security policies, including data protection and secure use of information systems.
- Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team.
Essential Skills and Experience:
- Ability to work towards shared goals and objectives.
- Experience of demonstrating effective teamworking within a commercial environment.
- Strong attention to detail and accuracy.
- IT literate.
Desirable Skills and Experience:
- Excellent written communication skills, including spelling and grammar.
- Effective time management and organisational skills.
- Proactive and self‑motivated approach to work.
- Experience of working to deadlines and performance targets.
- Ability to contribute to shared team goals and objectives.
- Demonstrated ability to work effectively as part of a team within a commercial environment.
- Flexible, cooperative, and adaptable approach.
- Ability to identify potential issues and take a solution‑focused approach.
- Strong communication and interpersonal skills.
- Commitment to continuous personal and professional development.
Benefits:
- Competitive salary and structured progression pathway.
- Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
- Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).
- Work‑Life Balance: Flexible working hours, on‑site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme.
- Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
- Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, an Annual Awards Night, and various fundraising and social events to support our Charity of the Year.
Claims Advisor employer: Winn Group
Winn Group is an exceptional employer located in Byker, Newcastle, offering a supportive work culture that prioritises employee development and wellbeing. With a competitive salary, generous holiday package, and structured progression pathways, employees are encouraged to grow both personally and professionally. The company fosters a collaborative environment with flexible working hours and a variety of social and charitable events, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows that you’re engaged and keen to learn more about the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Claims Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Advisor role. Highlight your relevant experience, especially in handling claims and customer service, to show us you’re the perfect fit!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and free of typos. We want to see your attention to detail right from the start!
Be Proactive:In your application, mention any instances where you've taken initiative or solved problems in previous roles. This will demonstrate your proactive approach, which we value highly at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Winn Group
✨Know Your Stuff
Make sure you brush up on telematics technology and its role in the insurance sector. Being able to discuss how crash data is interpreted and the importance of First Notification of Loss (FNOL) will show that you're serious about the role.
✨Show Off Your Communication Skills
As a Claims Advisor, you'll need to communicate effectively with clients and colleagues. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully managed client relationships in the past.
✨Demonstrate Team Spirit
This role requires effective teamwork, so be ready to share experiences where you've collaborated with others to achieve shared goals. Highlight your ability to adapt and support your team, especially in a fast-paced environment.
✨Be Ready for Scenarios
Prepare for situational questions that may involve handling difficult clients or managing tight deadlines. Think about how you would approach these scenarios and be ready to explain your thought process during the interview.
