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- Tasks: Join our team as an Apprentice Case Processor, handling PI Portal claims and supporting case progression.
- Company: Winn Group is a leading North East business in accident management with a stellar reputation.
- Benefits: Enjoy a competitive salary, generous holiday package, and flexible working hours.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to meaningful social impact.
- Qualifications: 5 GCSEs at grade 4 or above; teamwork and communication skills are essential.
- Other info: Complete a Level 3 Business Administration apprenticeship with thorough on-site training.
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management.
We\’re looking for eager individuals to join our PI Portal team as an Apprentice Case Processor to assist in the administration of cases within the PI Portals Team, ensuring cases are progressed efficiently and effectively.
As part of this role, you will also complete a Level 3 Business Administration apprenticeship.
You\’ll receive thorough on-site training, ensuring you\’re well-prepared to excel in your role.
Why Join Us?
At Winn Group, we\’re more than a business. We\’re a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management.
As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8-star rating on Trustpilot, we provide an excellent service for the client from start to finish.
Responsibilities
- As an Apprentice Case Processor, you will be responsible for accepting and making ad hoc telephone enquiries from and to clients, stakeholders, and third parties regarding PI Portal claims.
- Ensure all claims are handled effectively in the correct technical manner and assist other members of the department with the progression of cases.
- Deal with ad hoc chasing tasks from and to clients, stakeholders and third parties regarding claims, also ensuring that claims are settled in line with policy cover and legal liability.
What We Offer
Competitive Salary : £18,283.20 based on 40 hours per week.
Generous Holiday Package : 22 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
Additional holidays for long service.
Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).
Social and Charitable Events: Throughout the year, we host a range of events, including Christmas Parties and an Annual Awards Night. Each year, we support a local charity and host numerous fundraising events to raise money for a good cause.
Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C\’s apply).
Well Being Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
Working Hours
This role is full-time, based on 40 Hours per week. The working pattern for this role is Monday to Friday, 9.00 am to 6.00 pm.
We are also fully office-based in Byker, Newcastle.
About You
To succeed in this role, we\’re looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Skills and Experience
- 5 GCSEs, grade 4 or above (or equivalent).
- Ability to work towards shared goals and objectives.
- Experience in demonstrating effective teamworking within a commercial environment.
- Cooperative and flexible approach.
- Ability to identify where problems may arise and adopt a solution-focused approach.
- Demonstrate effective communication and good interpersonal skills.
- IT literate.
- Commitment to own personal development.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don\’t receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
Winn Solicitors is one of the country’s leading claims management companies taking care of no win no fee accident claims from start to finish.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
* Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewedhere .
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What our Staff Say
“The company is very progressive and goes from strength to strength. I am excited to see what the next 10 years hold!”
Keelie
“I enjoy my role as every day is different and there’s always something new to learn.”
Lauren
Development Analyst
\”Every day is a learning day and I look forward to gaining further knowledge and experience within a rapidly expanding department and company.\”
#J-18808-Ljbffr
Apprentice Case Processor employer: Winn Group
Contact Detail:
Winn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Case Processor
✨Tip Number 1
Familiarise yourself with the Personal Injury Portal and its processes. Understanding how claims are managed will give you a significant advantage during your interview, as it shows your initiative and genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling enquiries from clients and stakeholders, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Demonstrate your teamwork abilities by sharing examples of past experiences where you successfully collaborated with others. This will highlight your cooperative approach, which is essential for this role.
✨Tip Number 4
Show your commitment to personal development by researching relevant business administration topics or skills. Mentioning any self-directed learning during your interview can impress the hiring team and align with their focus on employee development.
We think you need these skills to ace Apprentice Case Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Apprentice Case Processor role. Emphasise any customer service or administrative experience, as well as your ability to work in a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to join Winn Group specifically and how you can contribute to their mission of providing excellent accident management services.
Highlight Your Qualifications: Clearly state your GCSE results and any other relevant qualifications. If you have experience in a commercial environment or have demonstrated effective teamwork, make sure to include specific examples.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Winn Group
✨Research the Company
Before your interview, take some time to learn about Winn Group and its mission. Understanding their role in accident management and their commitment to client service will help you align your answers with their values.
✨Showcase Your Teamwork Skills
Since the role requires effective teamwork, be prepared to discuss examples from your past experiences where you successfully collaborated with others. Highlight your cooperative and flexible approach.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've identified problems and implemented solutions. This will showcase your ability to adopt a solution-focused approach, which is crucial for the Apprentice Case Processor role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future plans to show your genuine interest in the position.
