At a Glance
- Tasks: Lead shifts, support your team, and ensure great customer experiences.
- Company: Wingstop, a fun and inclusive workplace with a passion for flavour.
- Benefits: Quarterly bonuses, flexible rota, free food, and 50% employee discount.
- Other info: Diverse culture with structured leadership development and regular team events.
- Why this job: Join a fast-paced team where your voice is heard and growth is encouraged.
- Qualifications: Previous supervisory experience and a positive, team-first mindset.
Shift Manager - Brierley Hill About Us At Wingstop, we're not just in the chicken business, we're in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we've got the Awards to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo's Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR. About the Role As a Shift Manager, you'll take the lead in running smooth, successful shifts while supporting and developing your team. You'll be responsible for maintaining high standards across service, food quality, and cleanliness, ensuring every customer has a great experience. You'll motivate the team, step in where needed, and keep everything on track during busy periods. This is a hands-on role where you'll lead by example, build team confidence, and play a key part in delivering strong operational performance. This role is based in one of our restaurants where customers can dine in, as well as order takeaway and delivery. As a Shift Manager, you'll lead from the front during busy shifts, supporting your team, driving standards, and making sure every customer leaves with a great experience. What You'll Be Doing Leading shifts and supporting your team on the floor Delivering fast, friendly, and consistent customer experiences Coaching and developing Crew Members Ensuring food quality, cleanliness, and safety standards are met Supporting stock control and daily operations What We're Looking For Previous experience in a supervisory or team leader role Confident, hands-on leadership style Strong communication and organisation skills Positive, team-first mindset Our Values Authentic. Entrepreneurial. Fun. Service-Minded. Why Wingstop? Here at Wingstop, it's all about the people, the passion, and the energy. We're more than just wings, we're a fast-moving, fun, and inclusive team where everyone's voice is heard, growth is encouraged, and effort is recognised. From day one, you'll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift. Whether you're learning new skills, leading a team, or helping launch a new store, you'll feel the Wingstop vibe in everything we do. We are fast-paced, high-energy, and all about delivering great experiences for our customers and our people. It's more than just a job. It's a place to build confidence, make mates, and be part of something that's growing fast. Benefits Quarterly Bonus Flexible Rota Free food on every shift Employee discount (50% Mon-Thurs, 20% Fri-Sun) 28 days holiday birthday off Culture budgets allocated to every restaurant for recognition Regular companywide incentives Grow With Us Step Up Programme Structured leadership development Clear progression into Assistant Manager roles Perks & Vibes Wagestream access Discounts platform Employee of the Month recognition Team socials and events Uniform provided Diversity & Inclusion We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you. If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour! AI Disclaimer AI can be a useful tool - and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet. WingSM 1301 Wingstop UK41bf1e1f-b16b-4260-a40a-17c77a06fd15
Shift Manager - Brierley Hill employer: Wingstop
Wingstop UK is an exceptional employer, offering a dynamic work environment in the heart of London where you can truly make a difference. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and collaboration across teams, ensuring that our Property Administrators play a vital role in maintaining our restaurant estate. Our commitment to diversity and inclusion fosters a supportive culture, making Wingstop UK a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager - Brierley Hill
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wingstop. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wingstop
Don't be shy about reaching out to Wingstop directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Manager - Brierley Hill
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wingstop and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wingstop
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
