Senior Project and Delivery Manager

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

We are seeking a Senior Project & Delivery Manager on the International Technology team for the EMEA region to help deliver new market launches, support existing markets, and accelerate technology enablement across Wingstop's global Brand Partner network.
You will serve as the primary delivery partner for a portfolio of international markets and Brand Partners, working closely with Product Managers, Solution Engineers, Regional Teams, Brand Partners, and technology vendors to transform technology roadmaps into successful implementations and operational outcomes.
This role combines project delivery, stakeholder management, market enablement, technology assessments, vendor coordination, and hands-on implementation support. Clear communication, proactive problem-solving, strong execution, and relationship management skills are critical for success.

• Manage a portfolio of international markets and technology initiatives from planning through implementation and operational handoff.

• Lead status discussions with Brand Partners and regional teams, ensuring roadmap progress, milestone tracking, issue resolution, and executive visibility.

• Conduct technology discovery, assessments, and readiness evaluations for new and existing Brand Partners.
• Drive execution of market launch plans and technology deployment activities to ensure successful store and country openings.
• Coordinate and execute UAT, testing, solution validation, configuration activities, readiness assessments, and go-live support.
• Perform onsite implementation support and last-mile deployment activities to ensure technology solutions are delivered accurately and consistently.
• Build and maintain relationships with technology vendors and support partners across assigned regions.
• Coordinate issue resolution activities between Brand Partners, vendors, support providers, and internal technology teams.
• Drive vendor discovery, evaluation, technology assessments, onboarding, transition, and offboarding activities.
• Identify capability gaps and support the evolution of the StoreConnect technology ecosystem through new vendor evaluations and solution recommendations.
• Develop repeatable processes, governance, reporting, and implementation frameworks that improve scalability and execution across international markets.
• Create project plans, status reports, executive updates, risk registers, and implementation schedules.

• Partner cross-functionally with Operations, Development, Marketing, Supply Chain, Finance, Legal, Product Management, and Solution Engineering teams.

WHAT YOU’LL NEED

• 7+ years of experience in project management, delivery management, implementation management, consulting, or related technology roles.

• Experience managing technology implementations across multiple countries, markets, or regions.
• Experience working directly with franchisees, business partners, vendors, or customer-facing stakeholders.
• Strong stakeholder management, communication, and relationship-building skills.
• Experience supporting technology testing, UAT, deployments, and go-live activities.
• Experience evaluating technology vendors and coordinating third-party delivery partners.
• Ability to manage multiple timelines, priorities, and initiatives simultaneously.
• Strong analytical, organizational, and problem-solving capabilities.
• Proficiency with Microsoft Office Suite, project management tools, reporting platforms, AI tools, and collaboration tools.
• Retail, restaurant, hospitality, franchise, or multi-unit operations experience preferred.
• Ability to travel internationally as required.
• Fluency in English required; additional languages are a plus.

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

• 25 days paid annual leave plus bank holidays
• One paid volunteer day of your choice
• 5% bonus structure (discretionary depending on company performance)
• Private Healthcare provision
• Wellness reimbursement program
• Paid maternity and paternity leave
• Company mobile phone

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.