At a Glance
- Tasks: Lead technology strategy and drive digital growth at Wingstop.
- Company: Join Wingstop, a fun and inclusive team recognised as a top workplace.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible work options.
- Other info: Be part of a diverse culture that celebrates individuality and teamwork.
- Why this job: Make a real impact in a fast-paced environment while shaping technology for growth.
- Qualifications: Experience in tech leadership, strong commercial mindset, and problem-solving skills.
The predicted salary is between 100000 - 100000 £ per year.
Location: Maple Street - 4 days per week onsite (Maple Street, London)
Salary: 100k Bonus Equity Scheme Benefits
Reporting to: Chief Growth Officer
About Us
At Wingstop, we're not just in the chicken business, we're in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we've got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo's Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR. Here at Wingstop, it's all about the people, the passion, and the energy. We're more than just wings, we're a fast-moving, fun, and inclusive team where everyone's voice is heard, growth is encouraged, and effort is recognised. From day one, you'll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift.
We are looking for an exceptional, high-potential technology leader to join Wingstop UK & Ireland at a pivotal stage of growth. This is a rare opportunity to step into a highly visible leadership role with genuine ownership across digital growth, restaurant technology, and operational systems as we continue to scale rapidly across the UK and beyond.
Role Overview
The Head of Technology will lead and implement Wingstop UK & Ireland's technology strategy, building a scalable, integrated, product-led ecosystem that supports both commercial growth and operational excellence. Technology is a core commercial lever at Wingstop. This role will directly influence customer conversion, average transaction value (ATV), frequency, and customer lifetime value, while also ensuring reliable and scalable restaurant technology operations across a growing estate. The successful candidate will combine strategic thinking with hands-on execution, balancing innovation with operational robustness in a fast-paced, high-growth environment.
Key Responsibilities
- Technology Strategy & Roadmap
- Lead and implement a clear, ambitious technology strategy aligned to business growth objectives
- Build and manage a focused, high-impact roadmap with strong prioritisation
- Design scalable technology solutions to support multi-site, multi-channel operations and future international expansion
- Product & Digital Growth
- Optimise the digital ecosystem including delivery platforms, web, CRM, loyalty, and customer engagement tools
- Drive measurable improvements in conversion, basket size, customer frequency, and digital performance
- Support the delivery of high-impact digital initiatives and partnerships
- Restaurant Technology & IT Operations
- Own and ensure performance of all in-restaurant technology including POS, payments, kitchen systems, and connectivity
- Manage and maintain the menu change process across the estate
- Deliver stable, reliable operations across all sites, particularly during peak trading periods
- Minimise downtime and operational disruption through proactive management and strong support processes
- Improve operational efficiency through enhanced systems integration and order flow management
- Partner closely with operations teams to ensure technology supports real-time operational excellence
- Commercial & Business Impact
- Translate technology investment into measurable commercial outcomes
- Identify opportunities to improve efficiency, scalability, and customer experience through technology
- Support wider business growth through data-driven decision making and strategic technology implementation
- Ecosystem, Governance & Delivery
- Manage key vendors, platforms, MSPs, and integration partners
- Maintain ownership of technology strategy while ensuring high-quality delivery across projects and operations
- Balance speed, cost, scalability, and operational effectiveness across all investments
- Manage technology budgets and investment planning
- Oversee data compliance, cyber security, and GDPR strategy alongside external specialist partners
- Lead disaster recovery planning and operational resilience initiatives
- Leadership & Stakeholder Management
- Act as a senior leader across the business, partnering closely with operations, marketing, growth, and leadership teams
- Translate complex technology concepts into clear, commercially focused narratives
- Drive adoption and engagement across business functions
- Lead and develop a high-performing technology team across multiple disciplines
- Work collaboratively with the wider WRI technology team
Skills and Experience Required
- Experience within a top-tier consultancy, digital product environment, or high-growth consumer business
- Evidence of accelerated progression and high performance within previous roles
- Strong commercial mindset with a clear understanding of how technology drives revenue and operational efficiency
- Experience managing technology within a multi-site operational environment
- Strong structured problem-solving and analytical capability
- Experience of ITIL, ITSM, and ITAM frameworks
- Experience creating and implementing Disaster Recovery Plans
- Proven experience delivering large-scale technology projects with budgets exceeding 500k
- Hands-on technical understanding with the ability to balance strategy and execution
- Excellent communication, stakeholder management, and influencing skills
- Strong organisational capability with the ability to operate effectively at pace
- Reliable, flexible, and highly collaborative approach
Desirable Skills & Experience
- Experience within hospitality, retail, QSR, or other high-volume consumer-facing businesses
- Experience working across digital product, loyalty, CRM, or e-commerce ecosystems
- Experience scaling technology functions within fast-growth businesses
- Exposure to international or multi-market operational environments
What Success Looks Like
- A clear, high-impact technology roadmap driving growth and operational efficiency
- Measurable improvements in conversion, ATV, customer frequency, and digital performance
- Reliable, high-performing in-restaurant technology with minimal operational disruption
- Improved operational efficiency through better systems integration and automation
- A scalable, integrated technology ecosystem with reduced complexity
- Faster delivery of high-impact initiatives including loyalty, digital ordering, and strategic partnerships
- A secure, compliant technology environment with strong cyber security, GDPR adherence, and reduced operational risk
Why Wingstop?
At Wingstop, we believe in rewarding and investing in our people. Here's what we offer:
- Holiday Allowance: Enjoy 25 days of annual leave plus bank holidays & your birthday (34 days total)
- Private Healthcare
- EV Salary Sacrifice Scheme: Available after 3 months of service
- Mileage: 0.45p unlimited
- Welcome Pack: Start your journey with a Wingstop welcome pack
- Discount Platforms: Access retail, dining, and wellness discounts
- Flexible Pay Options: Wagestream access to earned wages
- Exceptional Training & Onboarding: Structured onboarding programme tailored to your role
- Career Development: Training and growth opportunities across the business
- Recognition & Celebrations: Semi-annual conferences and team events
- Benefits Platform: E-learning, lifestyle savings, and wellbeing resources
- Flexible Work Culture: Hybrid working and flexibility to shape your role
- Exclusive Discounts: 20-50% off when dining with friends and family
Commitment to Diversity and Inclusion
We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you.
If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour!
AI Disclaimer
AI can be a useful tool - and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet.
Head of Technology - London employer: Wingstop
Wingstop is an exceptional employer that prioritises its people, offering a vibrant and inclusive work culture where every voice is valued. With a commitment to employee growth through structured training, flexible working options, and generous benefits like private healthcare and extensive holiday allowance, Wingstop fosters an environment where technology leaders can thrive and make a significant impact in a fast-paced, high-growth setting in London.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Wingstop's tech initiatives and think about how your experience aligns with their goals. Be ready to discuss how you can bring the flavour to their technology strategy.
✨Tip Number 3
Showcase your passion! During interviews, let your enthusiasm for technology and its impact on customer experience shine through. Share examples of how you've driven digital growth or improved operational efficiency in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Wingstop team. Don’t miss out on this opportunity!
We think you need these skills to ace Head of Technology - London
Some tips for your application 🫡
Be Authentic:We want to hear your voice, so don’t rely too much on AI tools. Share your real experiences and let your personality shine through in your application.
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight how your background fits into our mission of bringing flavour and driving technology growth.
Showcase Your Impact:When detailing your past roles, focus on measurable outcomes. We love seeing how your tech strategies have driven revenue or improved operational efficiency.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you!
How to prepare for a job interview at Wingstop
✨Know Your Tech Inside Out
As the Head of Technology, you'll need to demonstrate a solid understanding of various tech systems and how they drive business growth. Brush up on your knowledge of POS systems, CRM tools, and digital platforms. Be ready to discuss how you've optimised these in past roles.
✨Showcase Your Leadership Skills
This role requires strong leadership and stakeholder management. Prepare examples of how you've led teams and influenced cross-functional collaboration. Highlight your ability to translate complex tech concepts into clear business narratives that resonate with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in multi-site operations or during tech rollouts. Be ready to explain your thought process and the outcomes of your decisions.
✨Align with Wingstop's Culture
Wingstop values passion, teamwork, and energy. Research their culture and think about how your personal values align with theirs. Be prepared to share how you foster a collaborative environment and encourage innovation within your team.
